Field Service Engineer - North East, England

Field Service Engineer – Permanent contract

North East England (Middlesborough, North Allerton, Darlington)

• Self‑motivated, independent, adaptable and organized
• Values relationships and contributes to a team culture
• Prioritizes high‑quality standards of work

Maintain profitable repair and preventive maintenance service for Stryker products while ensuring compliance with the quality system and manufacturer specifications. Deliver technical assistance and documentation to internal and external customers.

• Repair and inspect electronic/mechanical Stryker products
• Perform annual checks and calibrations according to MDR on customer site
• Fulfill service contracts with planned maintenance
• Install Stryker systems on customer site (e.g., Integrated OR)
• Software & hardware upgrades
• Deliver technical training to internal & external

• Efficient and thorough documentation of service activities
• Schedule customer visits in cooperation with Customer Service
• Ensure traceability of all field‑based Stryker products through reporting tools
• Attend team meetings, deliver presentations to encourage team development

• Provide technical support to Product Managers and sales staff
• Support customers and sales department
• Provide IT support on certain instruments
• Escalate opportunities and issues appropriately

• Ensure excellent follow‑up on all customer‑initiated issues
• Ensure service provided is invoiced if not under warranty

• Work will take place in workshops, hospitals and theatres
• Engage with key customers and stakeholders (theatre staff, EBME staff, managers, CSSD staff, procurement and purchasing staff)
• Regular travel within the defined region; accommodation arranged per Stryker travel policy

• Respond to service complaints as defined
• Turn‑around time for repairs
• Profitability of the field service business
• Individual objectives annually

• Degree in engineering medical electronics and camera technology or equivalent, at least one of the following:
  Electrical / Electronic / Telecommunications / Mechanical / Software Technology Subjects
• Fluency in both spoken and written technical and medical English
• Adequate IT knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)
• Good skills in local language

• Preferred – 3 years experience in medical electronics with good mechanical skills
• Minimum – 2 years experience in a field service environment
• IT experience on administrative and technical level

• Service‑minded
• Organized
• Independent
• Quality confident
• Persistent
• Good perception
• Polite
• Accurate
• Positive
• Loyal

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Med Surg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.