Customer Onboarding Analyst

Introduction

Munich Re Speciality North America is a leading expert in understanding and connecting US coverholders and brokers to flexible and innovative insurance solutions. We are also a registered Lloyd’s Broker. As a wholly owned subsidiary of Munich Re, we have access to the expertise, products and risk appetite of one of the largest and most successful insurance groups in the world.

We specialize in underwriting, broking and capacity management for US Excess and Surplus (E&S) lines insurance solutions. The unique combination of broking and underwriting divisions provides the ability to quote and bind risks through inhouse binding authorities, while providing customers with access to Lloyd’s, London Market companies, and Munich Re owned capacity in Germany and the US.

We are a responsible employer, with a reputation for innovation and adding value in the insurance distribution chain. As a wholly owned subsidiary of Munich Re, we have access to the expertise, products, risk appetite and career development opportunities of one of the largest and most successful insurance groups in the world. We are committed to expanding our team and providing development opportunities to support our employees in their career journeys.

Our inclusive culture means we are building a team with broad expertise, diverse backgrounds, and ambitious employees. Being part of Munich Re Speciality North America- UK provides access to multiple health and wellbeing benefits, hybrid working, financial wellbeing packages, and training and career opportunities.

MRSNA aims to provide US-based Managing General Agents, Coverholders, and TPA’s with the most comprehensive, efficient, and time-sensitive reporting process among carriers to manage binding authority contracts.

Based in London, the Customer Onboarding Team reports to the Chief Innovation Officer and is part of the Data Solutions Department. The team is responsible for designing and building data models to capture standardized premium and claims datasets that meet business and market requirements.

We are looking for a highly skilled Customer Onboarding Analyst with a strong background in insurance data and client integrations. The successful candidate will build out insurance datasets, develop API specification documentation to facilitate seamless API integrations with US-based MGAs.

• Business Analysis and Data Integration:
  Work with MGAs/TPAs to integrate insurance datasets, ensuring real‑time data exchange.
• Collaborate with stakeholders to design and build insurance datasets, ensuring data quality, integrity, and compliance with industry standards.
• Collaborate with cross‑functional teams, including data operations, IT, and business stakeholders, to ensure successful data integration.
• Create sample data files (XLSX, XML, and JSON formats) to facilitate testing and validation of API integrations.
• Test and validate API integrations with clients, ensuring data accuracy and integrity.
• Handle ad hoc tasks related to data ingestion, demonstrating resourcefulness and adaptability.
• Participate in testing and quality assurance activities to meet business requirements and industry standards.
• Customer Onboarding Coordination / Project Management:
  Take ownership of onboarding projects from start to finish, managing timelines, resources, and deliverables independently. Escalate issues to the manager when blocked.
• Build and maintain strong relationships with clients, understanding technical requirements and providing tailored support.
• Develop and implement a structured API onboarding process to ensure clients are successfully integrated with our APIs.
• Gather client feedback and provide ongoing support to ensure successful API adoption and integration.
• Demonstrate initiative by proactively following through on projects and keeping the ball rolling.
• Technical Documentation and Integration Support:
  Provide technical guidance and support to clients during the onboarding process, including API key provisioning, authentication, and data formatting.
• Develop and maintain technical documentation, including…