Account Director

Location: Greater London

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
** Unlock the Future of Customer

Experience with AI:
Join Genesys as an Account Director
** Do you want to be part of a
** global, market-shaping company
** that is redefining how organisations engage with their customers through
** AI, digital innovation, and experience orchestration
** Do you thrive in
** high-stakes, complex enterprise sales environments
** Are you motivated by
** owning large, strategic accounts
** If so, we’d love to meet you.
** About Genesys
** At Genesys, we empower organisations to deliver
** personalised, predictive, AI-driven experiences at scale**. We are widely recognised as the leader in customer experience (CX) and contact centre technology.

We’re building a
** diverse and inclusive sales organisation
** where ambitious professionals can grow, thrive, and make a meaningful impact. We are looking for
** exceptional senior sales leaders
** who are passionate about helping enterprise customers unlock the value of
** AI, cloud, and experience orchestration**.Bring your ambition, curiosity, and drive—and together we’ll redefine what exceptional experience looks like.
** Role Overview – Account Director
** As an
** Account Director**, you will play a
** strategic leadership role
** within the UK enterprise sales organisation. You will own and grow a portfolio of large, complex enterprise opportunities, acting as a trusted advisor to senior executives while driving significant new-logo and expansion revenue.

You will lead
** end-to-end sales strategy
** for your accounts—from executive discovery through deal execution and long-term value realisation—championing Genesys’
** AI-powered cloud platform**, including predictive AI, conversational AI, and our industry-leading
** Experience Orchestration
** capabilities.

This role operates with a high degree of autonomy and influence, working closely with Sales Leadership, Solution Consulting, Customer Success, and the wider GTM ecosystem to deliver sustainable growth.
** Key Responsibilities
**** Strategic Pipeline Ownership & Growth
*** Own and drive
** large, strategic enterprise opportunities
** with complex buying groups.
* Shape multi-year account strategies aligned to customer transformation priorities.
* Lead high-value new-logo pursuits and expansion opportunities.
** Executive Engagement & Value Creation
*** Engage C-suite and senior stakeholders with a compelling, outcome-focused AI transformation narrative.
* Translate customer challenges into
** clear, value-led business cases
** with measurable ROI.
** Elite Deal Leadership
*** Lead complex SaaS sales cycles using
** MEDDPICC**, ensuring rigour, predictability, and high-quality execution.
* Navigate multi-stakeholder environments, building champions and executive sponsorship.
** Trusted Advisor & Thought Leader
*** Act as a strategic partner to customers, providing insight into industry trends, AI adoption, and experience transformation.
* Influence customer strategy beyond the immediate deal, positioning Genesys as a long-term partner.
** Leadership Through Collaboration
*** Orchestrate cross-functional teams (SDRs, Solution Consultants, Marketing, Customer Success) around account strategy.
* Serve as a role model within the sales organisation, embodying
** One Genesys
** values and best practices.
** Minimum Requirements
*** Proven, consistent track record selling
** enterprise SaaS or Cloud/Digital solutions**.
* ** 8–10+ years
** of…