Senior Account Manager - Venue

Position: Senior Account  Manager - Venue Based
As Venue Account Manager, you will take ownership of the day-to-day AV operation at the venue, acting as the primary point of contact for clients, venue staff, and internal teams. You'll combine technical expertise with strong client management skills to deliver flawless event experiences.

AV Support & Event Delivery

Work closely with the venue sales team and clients to understand event requirements and provide expert AV advice

Conduct pre-event technical assessments and design tailored AV solutions

Generate, manage, and administer AV quotations for all venue events

Plan, coordinate, and oversee AV delivery for confirmed events

Operate as an on-site AV technician when required

Operational & Team Management

Schedule AV staff to ensure appropriate coverage for all events

Manage and resolve AV equipment shortages

Troubleshoot and resolve technical issues during live events

Ensure all in-house equipment is maintained and fully operational

Liaise with the warehouse team regarding repairs and replacements

Client & Venue Relationships

Build and maintain strong client relationships through excellent service delivery

Act as a trusted AV partner to venue stakeholders

Minimum 5 years' experience in audio-visual management

Strong hands-on technical knowledge of professional AV systems

Proven leadership and team management experience