Service Architect

Position: Service Now Architect
Location: South East London

Key Responsibilities Solution Architecture & Design Design Scalable Solutions:
Architect end-to-end HAM solutions that align with Service Now best practices and CSDM (Common Service Data Model) principles. Governance Frameworks:
Establish and implement HAM governance frameworks, including data integrity policies, compliance standards, and audit readiness protocols. Integration Strategy:
Design and manage complex integrations between Service Now HAM, the CMDB, and external procurement or discovery tools using REST/SOAP, MID Servers, and APIs . Technical Execution & Development Module Configuration:
Lead the technical configuration of Asset Classes, Models, Stockrooms, Transfer Orders, and Lifecycle Stages. Customization & Scripting:
Develop sophisticated workflows using JavaScript, Glide API, Business Rules, and Client Scripts to automate manual asset tasks. Release Management:
Oversee the Service Now upgrade lifecycle for HAM, ensuring custom configurations remain compatible with new platform releases. Leadership & Stakeholder Engagement Workshop Facilitation:
Lead requirement-gathering sessions and workshops with stakeholders to translate business needs into technical user stories. Team Mentorship:
Act as a technical lead for development teams, providing code reviews, mentoring, and guidance on ITAM/ITIL best practices.

Cross-Functional Collaboration:

Partner with Procurement, IT Operations, and Finance teams to ensure seamless data flow across the enterprise.