Senior Manager​/Director, Solution Engineering - Travel, Transport and Hospitality

Salesforce, the global leader in CRM and a pioneer in cloud-based innovation, is seeking an outstanding Solution Engineering Leader to align to our Travel, Transport and Hospitality (TTH) Enterprise segment.

In this pivotal role, you will act as a strategic business partner to the AVP of Sales, translating complex market needs into a high-performing technical sales strategy. You will lead a team of world-class Solution Engineers, helping to establish Salesforce as the preferred partner for AI, Data, and CRM within the TTH landscape. We are seeking a candidate who embodies Salesforce’s core values:
Trust, Customer Success, Innovation, and Equality.

As a Senior Manager/Director, you will not only be a leader of people but a leader of business. You will reimagine how we demonstrate value, engaging with C-level executives to drive digital transformation powered by Agentforce
. You will foster a culture of psychological safety, continuous learning, and high performance, ensuring your team is equipped to solve the most difficult challenges facing the travel and transport industries today.

• Partner with Sales Leadership: Work lock-step with your aligned AVP/RVPs to develop account strategies, drive pipeline generation, and execute growth plans that align with Salesforce’s GTM strategy.
• Drive Innovation: Run calibrated experiments to find new, efficient ways of delivering growth, focusing on transformational deals powered by Data Cloud and Agentforce.
• Executive Engagement: Build and nurture relationships at the C-level (CIO, CTO, CDO) across key TTH accounts, positioning Salesforce not just as a vendor, but as a strategic partner in their IT and business strategy.
• Operational Rigor: Exhibit strong analytical focus, translating complex data into prioritised actions that resolve competing business needs and accelerate revenue.

• Talent Management: Attract, hire, and develop premier talent. Build a multi-disciplinary team with varied skills to ensure strategic alignment with industry evolution.
• Culture of Trust: Build a culture of psychological safety, collaboration, and teamwork. Champion equality and ensure every team member feels supported to do the best work of their careers.
• Player-Coach Mentality: Actively work with team members to solve difficult problems, backing them up in strategic deals and providing constructive feedback to inspire high performance.
• Continuous Learning: Promote a culture of curiosity. Ensure the team is constantly innovating in their approach to solution selling and adopting the latest Salesforce technologies.

• Internal
  
  Collaboration:
  
  Partner effectively with Product, Industry Solutions, Marketing, and Customer Success to advocate for the needs of the TTH segment and gain support for critical initiatives.
• Industry Evangelist: Represent Salesforce at executive round tables, industry forums, and technology events, sharing visionary insights on AI, data, and the future of Travel and Hospitality.

• Leadership
  
  Experience:
  
  Prior experience as a Solution Engineering Manager (2+ years) with a consistent track record of leading high-performing teams and developing individual careers.
• Industry Expertise: Experience in the Enterprise business market segment is essential; familiarity with the Travel, Transport, or Hospitality sectors is highly desired.
• Strategic Vision: A forward-thinker with the ability to translate technical capabilities into business value. You must be able to articulate the benefits of Cloud, AI, and Data to non-technical C-suite audiences.
• Technical Proficiency: Proficient in Salesforce CRM technologies, with a strong grasp of the current AI landscape (Agentforce, Copilots, LLMs) and Data Cloud.
• Collaboration: Proven ability to work in a matrixed environment, communicating equally well with internal resources (Product, GTM, Sales) and external executives.
• Pre-Sales DNA: A history of success as an Individual Contributor in Solution Engineering is highly desired. You understand the mechanics of the demo, the discovery, and the technical close.
• High Standards: Aligned with the high-performance culture at Salesforce, holding yourself and your team to the highest standards of execution and integrity.