Application Support Analyst - Junior

We are seeking a junior Application Support Analyst, ideally with experience in professional services, who is looking to take the next step in their career. This role is perfect for someone with around 2 - 3 years of application support experience, strong customer service skills, and a genuine desire to learn, grow and be developed within a collaborative team.

What You’ll Be Doing:

• Provide day‑to‑day support for business applications used across the firm.
• Build a strong understanding of the systems and processes you support.
• Liaise with vendors, business users, and internal teams to troubleshoot issues.
• Assist with installations, upgrades, and small system enhancements.
• Help document issues and solutions to maintain a clear and useful knowledge base.
• Support audit, reporting, and ad‑hoc data requests from the business.
• Contribute to improving processes and identifying opportunities for smarter working.
• Participate in reviewing user access, licensing, and application roles.
• Work collaboratively with wider IT and business stakeholders to ensure a smooth user experience.

What We’re Looking For:

• Previous experience in Application Support (not general IT Support).
• Strong customer service background - friendly, engaging, and confident with users.
• Excellent communication skills (written and verbal).
• A positive attitude, enthusiasm to learn, and the drive to grow in the role.
• Ability to problem‑solve and manage incoming priorities in a busy environment.

Nice-to-Have

• Experience supporting any compliance‑related systems.
• SQL familiarity (not required at an advanced level).
• Exposure to Confluence and Jira.
• Understanding of professional services workflows.

The ideal person will be proactive, personable, eager to get stuck in, and someone who thrives in a collaborative, service-oriented environment. Please apply with your most recent updated CV.