IT Service Desk Analyst
Job in
London, Greater London, W1B, England, UK
Listed on 2026-01-26
Listing for:
Devonshire Hayes Recruitment Specialists Ltd
Full Time
position Listed on 2026-01-26
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Job spec:
* Being the first point of contact for all IT-related support for the firm company, ensuring that each support call (telephone, e-mail or in person) is dealt with promptly, efficiently, competently, and professionally. This includes providing out-of-hours support (at weekends and until midnight Mondays to Fridays) on a rotational basis as part of the IT 24/7 follow-the-sun support offering.
* Excellent troubleshooting skills, with demonstrable general knowledge of hardware, such as laptops (Intune), and mobiles.
* A minimum of 12 months' IT help desk support experience within a professional service
* Experience of core Microsoft Office 365 products – Word, Excel, PowerPoint, Outlook and Teams.
* General understanding of legal software is advantageous.
* Audio/Video conference knowledge desirable.
* ITIL Foundation qualification desirable.
Hybrid working 50%:
One week in the office and the next week WFH
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