ITSM Consultant
Job in
London, Greater London, W1B, England, UK
Listed on 2026-01-25
Listing for:
Bridge Recruitment UK Ltd
Full Time
position Listed on 2026-01-25
Job specializations:
-
IT/Tech
IT Consultant, IT Business Analyst, Systems Analyst, IT Project Manager
Job Description & How to Apply Below
This a role to support short-term advisory and assessment engagements
Key Responsibilities:
- Lead and deliver ITIL-aligned ITSM maturity assessments
- Conduct stakeholder interviews and service reviews
- Assess ITSM practices across people, process, governance, tooling, and metrics
- Produce executive-level deliverables including maturity heatmaps, gap analysis, and prioritized roadmaps
- Provide pragmatic recommendations aligned to ITIL 4 best practices and ISO/IEC 20000 readiness
Required Experience:
- Proven experience delivering ITIL / ITSM maturity assessments
- Strong working knowledge of ITIL v3 and/or ITIL 4 practices
- Hands-on exposure to ITSM tools (e.g., Service Now, BMC, Jira Service Management)
- ITIL 4 Managing Professional or Strategist certification
- Experience working with regulated or professional services clients preferred
- Excellent stakeholder management and documentation skills
Initial contract is 3 months and inside IR35 with potential to extend
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