Customer Data Analytics -Senior Manager

Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets.

frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large.

Join our frog data team and help shape the future of data and AI consulting. We help brands unlock the value and power of data and AI – through the lense of customer experience. You’ll work at the intersection our solutions focus on CX Data and AI, strategy, activation & personalisation, analytics, insights, measurement and advanced data science, turning complex data into transformative solutions that drive real impact.

If you’re passionate about using data and AI to create smarter, more human experiences, this is your opportunity to lead change and make a difference

We are seeking a highly skilled Senior Manager with hands-on experience, The ideal candidate will have extensive experience in one (or more) of the following areas: customer behaviour analytics, marketing, commercial, web, or product analytics, and possess domain knowledge in marketing, customer, digital, and commercial sectors. Who has strong Commercial experience with a proven track record, driving growth, senior leadership, management, c-suite relationships, focus on building RFPs RFP/RFIs, drafting SOWs, costing up engagements and client negotiation.

Skilled experienced manager working in a consultancy or agency environment, supporting clients through guiding them on how to address their challenges using data, analytics and AI.

• CX Data Expert - A leading subject matter expert in one (or more) of the following areas: data driven marketing, marketing/media measurement, customer/ consumer research, digital journey optimisation, personalisation, Mar Tech, CRM / loyalty analytics, CDPs and AI applications within CX.
• Strong Delivery Leadership - Experience leading cross-functional teams to understand business challenges and create valuable products and/or solutions such as insight solutions (inc. BI reporting suites), Mar Tech / data driven CX solutions or ML/AL solutions (inc, predictive, forecasting, classification and deep learning models).
• Project Management Excellence- Proven project management experience, including planning, execution, and successful delivery of Analytics and AI/ML POCs, MVPs and production-grade solutions.
• Account and Portfolio Management:
  Proven experience building strong relationships with senior stakeholders / C-suite, identifying and executing against new sales opportunities, and overseeing large-scale portfolios of work .
• Commercial Acumen – Strong commercial experience responding to RFP/RFIs, drafting SOWs, costing up engagements and client negotiation.
• Practice Development – Actively grown and developed internal capabilities through campaign development and marketing, running internal think-tanks, writing whitepapers, offer and proposition developing, and leading on team operations (such as recruitment, L&D and people performance management).
• People Manager -People management skills, including mentoring, guiding, and developing team members.
• Excellent Communicator – Strong written…