Service Design Lead: Digital Customer Journeys
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-01-24
Listing for:
Sky UK
Full Time
position Listed on 2026-01-24
Job specializations:
-
IT/Tech
Digital Media / Production, Product Designer, UI/UX Design
Job Description & How to Apply Below
A leading media and entertainment brand in Greater London is seeking a Lead Service Designer to own the design of customer journeys. You will lead service design across Agile teams and partner with cross-functional leaders to deliver scalable solutions. Ideal candidates have a strong track record in service design, advanced skills in journey mapping, and user research methods. This role includes a hybrid work model with 3 days in the office, offering a collaborative environment focused on innovation and customer experience.
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