Customer Success Manager

Unlock the Future of Platform Engineering with Us

Imagine helping thousands of engineers build and run platforms that deliver securely and quickly, helping their teams ship real value. At Syntasso, you’ll be part of a small, expert team driving a global shift in how platform engineering is done. Your ideas will directly influence Kratix, our open-source framework, and our commercial product, Syntasso Kratix Enterprise.

By joining us, you won’t just build technology, you'll help define the standards of a new discipline. You’ll grow your technical depth, collaborate with leaders in the community, and see your contributions adopted by teams across industries.

Our Mission at Syntasso

At Syntasso, we believe platform engineering should empower, not constrain. We started the company after seeing too many teams struggle to build internal platforms that developers actually enjoy using.

That’s why we created Kratix: an open-source framework that helps organisations design, deliver, and scale their platforms with confidence. One early adopter cut platform onboarding from weeks to hours using Kratix, freeing engineers to focus on innovation instead of infrastructure.

Building on that success, we launched Syntasso Kratix Enterprise to help large-scale teams extend Kratix’s power with enterprise-grade capabilities. Together, these tools are rapidly becoming the go-to choice for platform teams worldwide.

By joining Syntasso, you’ll help shape the future of platform engineering empowering developers everywhere to work more effectively and build better software, faster.

Why Joining Syntasso Matters for Your Career:

By joining us, you'll become a pivotal part of our innovative journey, shaping the future of Kratix, our platform-building framework. Your role will involve close collaboration with Syntasso customers, giving you invaluable insights into their experiences and ensuring seamless Kratix adoption. You'll also have the opportunity to make a lasting impact on the Platform Engineering community in your unique way—whether it's through insightful blogs, prestigious conference speaking engagements, or active engagement with fellow professionals.

About the role

We’re looking for a collaborative, hands-on leader to partner with our Chief Operating Officer in scaling Syntasso’s Customer Success organisation. This is a foundational role where you’ll shape how we engage customers, deliver value, and connect Sales, Product, and Engineering through a consistent customer-success framework.

In this role, you will

• Facilitate distributed collaboration by running remote workshops, retrospectives, and technical sessions that keep teams aligned and focused on outcomes.
• Lead and facilitate Proof of Value (PoV) engagements, guiding teams through structured discovery, learning, and decision-making while modelling Agile and XP practices that improve how platforms are designed and delivered.
• Guide customers through their Kratix journey, helping them build better, faster, safer platforms using modern Lean and Agile approaches.
• Evolve and scale the Customer Success function, building repeatable processes, runbooks, and engagement models informed by Lean systems of work such as Kanban and the Toyota Production System.
• Bridge Sales, Product, and Support, ensuring customer insights and feedback continuously shape both our product and our culture.

About You

• Skilled in facilitating remote and in-person sessions from discovery workshops and retrospectives to complex technical or product decisions.
• Comfortable leading client engagements, guiding delivery teams, and mentoring engineers or product managers.
• Experienced in Agile and Lean environments, with hands-on familiarity with XP, Kanban, and Toyota Production principles.
• Strong at defining and prioritising product features, balancing business value, user needs, and technical context.
• A confident communicator and coach, able to teach others and nurture high-performing, collaborative teams.
• Deep understanding of Lean Startup principles and how to apply validated learning in delivery teams.

What It’s Like to Work at Syntasso:

• Working at Syntasso means joining a close-knit, highly collaborative team that…