IT User Researcher

The Department requires a new correspondence management system to replace an existing system. A user researcher is required to capture and baseline the user requirements.

Region London

Organisation the work is for Department for Culture Media and Sport

About the work

Early market engagement High Level functional specification produced

Who the specialist will work with The Project Delivery Team

What the specialist will work on The development of a solution for ministerial correspondence within DCMS. Identifying and researching user needs. Benchmarking these needs, producing user stories with clear acceptance criteria in a comprehensive report

Work setup

Address where the work will take place
London

Working arrangements Based in 100 Parliament street, London. The User Researcher / Supplier will be responsible for all expenses incurred

Security clearance Minimum Baseline Personnel Security Standard

Skills and experience

Essential skills and experience

• In-depth understanding of user-centered design principles and tools
• Self-motivated, detail-oriented, and able to manage multiple priorities simultaneously
• Experience working directly with Design, Software, Content and Product team members
• Experience in IT, knowledge of Google Services framework.
• Have a mix of hands on experience and/or degree in the relevant field. I.e. Degrees in Human Computer Interaction (HCI), Psychology, design research or similar.
• Full understanding and demonstrable experience in User Centred Design (UCD) product development.
• Full understanding and demonstrable experience of research methodologies. Qualitative: RITE, usability testing, and contextual enquiry. Quantitative: usability metrics
• Full understanding and demonstrable experience in indirect data collection techniques such as web traffic analytics.
• Experience in delivering insights in a scrum team of cross-disciplinary team members using Lean UX techniques.
• Ability to work with users and stakeholders at all levels.
• Experience in mentoring and coaching those new to user research/user experience.

Nice-to-have skills and experience

• Degree in HCI/Usability/Cognitive Psychology or related field
• 1 years experience of user research within Government
• 5 years experience as a user researcher

All your information will be kept confidential according to EEO guidelines.