Instructional Designer

Welcome to the video-first world

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and  you’re reading this and nodding, check out our brand video.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now…

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently.

We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s, and more. Read stories from happy customers and what 1,200+ people say on G2.

In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we’ve raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

We’re looking for a technically strong, design-led LMS Manager & Senior Instructional Designer to own and evolve the Synthesia Academy, our customer-facing learning platform used by tens if thousands of learners globally.

This role sits at the intersection of instructional design, LMS architecture, and web experience design. You’ll be responsible for how the Academy is structured, built, and experienced end-to-end: from learning pathways and course design to page layouts, navigation, and visual quality.

This is not an internal enablement role. Customer education at Synthesia is a core part of the product experience and must meet the same quality bar as our marketing site and in-app journeys.

Own the LMS and Academy Architecture

• Act as the primary owner of the Synthesia Academy architecture, ensuring it is intuitive, scalable, and visually polished.
• Design and maintain learning pathways, course hierarchies, page structures, and navigation.
• Build and manage LMS pages and templates in Thought Industries (or a similar customer-facing LMS).
• Continuously improve the Academy experience based on customer feedback, data, and product changes.

Design and Build Learning Experiences

• Design and develop customer-facing courses, certifications, and learning paths grounded in strong instructional design principles.
• Translate complex product concepts into clear, engaging, and actionable learning experiences.
• Create content across formats including video, interactive modules, and in-LMS experiences.
• Ensure learning experiences scale across global audiences, personas, and use cases.

Web Design & LMS Build

• Design and build Academy pages with a web-first mindset, not a traditional LMS mindset.
• Use HTML and CSS to customize layouts, improve usability, and elevate visual quality beyond out-of-the-box LMS templates.
• Design learning and page layouts in Figma, then implement them accurately in the LMS.
• Ensure consistency with Synthesia’s brand, accessibility standards, and design system.

Collaborate Across Teams

• Partner closely with Product, Product Marketing, Customer Success, Support, and Enablement teams.
• Work with Brand and Design to ensure Academy visuals and interactions meet the same bar as customer-facing web experiences.
• Create and manage video-based learning content using Synthesia.

Iterate and Improve

• Use engagement data, completion rates, and qualitative feedback to continuously improve Academy structure and content.
• Treat the Academy as a living product, iterating…