Technical Support Lead

Skills and Experience

Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services. Led by Amar Kuchinad, Copper's Global CEO, the firm provides a comprehensive suite of custody, trading and settlement solutions that reduce counter party risk and bring greater capital and operational efficiency to digital asset markets. At the heart of Copper's offering is Multi-Party Computation (MPC) technology – the gold standard in secure custody.

Copper’s multi-award winning custody system is unique in that it can be connected to centralised exchanges, DeFi applications and even staking pools without the assets leaving the custody.

Built on top of this state‑of‑the‑art custody, Clear Loop is the first solution in the market that overcomes a growing industry challenge; counter party risk with exchanges. This solution underpins a full prime services offering, connecting global exchanges, and enabling customers to trade and settle directly from the safety of their MPC‑secured wallets. By reducing settlement time for transfers to a few milliseconds (without blockchain network dependency) and offering enhanced security measures, Clear Loop is rapidly reshaping the way asset managers trade and manage capital.

In addition to industry‑leading security certifications, Copper has one of the strongest insurance coverages in the industry from an A+ rated insurer, positioning the firm as the partner of choice for institutions seeking to safeguard their assets.

Technology Operations is responsible for the management and technical support of our corporate and product platforms and infrastructure. We play a critical role guiding and supporting the engineering functions to deliver critical strategic technology initiatives, programs, and large projects across the division. We provide major incident management and empower the business and engineering functions with the data and insights they need to make critical infrastructure decisions.

The Team Lead for Technical Services L2 will oversee advanced support operations, focusing on macOS environments and JAMF strategy. This role will provide leadership to the L2 technical team, drive endpoint management strategy, and ensure alignment with security and compliance standards. The Team Lead will mentor Technical Support engineers, manage escalations, and collaborate with cross‑functional teams to deliver a seamless IT experience.

• Lead the L2 Technical Services team, providing guidance and performance management.
• Define and execute macOS and JAMF strategy, including Apple Business Manager integration.
• Oversee JAMF Pro, JAMF Connect, and related automation workflows.
• Manage escalated incidents and ensure timely resolution of complex technical issues.
• Collaborate with Infrastructure and Dev Ops teams on automation and integration projects.
• Drive endpoint security and compliance initiatives across macOS fleet.
• Develop and maintain documentation, standards, and best practices for device management.
• Provide oversight for network configuration and support activities.
• Mentor team members and foster a culture of continuous improvement.
• Participate in strategic planning for technology lifecycle and modernization efforts.

• Proven leadership experience in IT support or infrastructure teams.
• Advanced proficiency with JAMF suite (Pro, Connect, Protect) and Apple Business Manager.
• Strong understanding of macOS lifecycle management and patching workflows.
• Experience with automation and scripting (Python, Bash) for device management.
• Knowledge of cloud platforms (AWS, Azure) and integration with endpoint management.
• Familiarity with security and compliance frameworks for enterprise environments.
• Excellent problem‑solving and decision‑making skills.
• Strong communication and stakeholder management capabilities.
• Ability to mentor and develop technical talent within the team.
• Adaptability to changing priorities and fast‑paced environments.

At Copper, we keep innovation, openness, and curiosity at the centre of…