UX​/UI Designer

Neve Jewels Group is a UK headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands:
Diamonds Factory, Austen & Blake, and Sacet.

Austen & Blake is a premium jewellery brand offering bespoke and made-to-order engagement rings, wedding rings and fine jewellery. Known for its design expertise, personal consultations and craftsmanship, Austen & Blake serves customers through a combination of digital touchpoints and physical showrooms. This role is dedicated exclusively to the Austen & Blake brand, supporting the optimisation of digital experiences while ensuring designs align with the brand’s premium positioning and customer expectations.

• Celebrate the Moment - We honour life’s milestones by creating meaningful, joy-filled jewellery experiences.
• Customer Centric Approach - Every decision starts with our customer, delivering personalised service at every step.
• Earn Trust and Respect - We build trust through honesty, care, and respect in all relationships.
• Experience Led Innovation - We blend tradition and innovation to enhance every jewellery experience.
• Empathy for People and Planet - We act with compassion, sourcing ethically and operating sustainably.

As UX/UI Designer, you will be responsible for designing and evolving high-quality user experiences across the Austen & Blake digital journey. You will work closely with the CRO Specialist, Product, and Technology teams to deliver designs that support experimentation, optimisation, and product requirements.

This is a delivery-focused role, ideal for someone who enjoys turning insight and requirements into clear, testable, and customer-led design solutions, while maintaining strong visual and brand standards.

• Design intuitive, user-centred experiences across key journeys including homepage, PLP, PDP, consultation booking, and checkout.
• Create high-quality UI designs that align with Austen & Blake brand guidelines and premium positioning.
• Ensure designs are accessible, consistent, and responsive across devices.
• Collaborate with the CRO Specialist to design UX/UI solutions for A/B tests and experiments.
• Translate hypotheses and insights into test-ready design variations.
• Iterate designs based on test results and customer behaviour.

• Support Product teams by delivering UX/UI designs aligned to product requirements and priorities.
• Participate in requirement discussions to ensure customer needs and usability considerations are embedded early.
• Balance experimentation work with product delivery demands.

• Work closely with Product Managers, Developers, and UX stakeholders to ensure designs are feasible and well implemented.
• Provide clear design specifications and assets to support efficient development.
• Participate in design reviews and feedback sessions.
• Use data, usability findings, and customer feedback to inform design decisions.
• Contribute to improving design patterns, components, and best practices.
• Stay informed of UX/UI trends and emerging best practices relevant to e-commerce and luxury brands.

• High-quality, testable designs delivered efficiently to support experimentation and product delivery.
• Positive impact on conversion, engagement, and usability metrics.
• Strong collaboration with CRO, Product, and Development teams.
• Designs that consistently reflect the Austen & Blake brand and customer expectations.
• Continuous improvement in design quality, patterns, and execution.

• This is not a passive or purely conceptual design role.
• This is not a role for someone who prefers working without data, insight, experimentation, or clear requirements.
• This role is not suited to individuals uncomfortable collaborating closely with CRO, Product, and Technology teams.
• This is not a senior design leadership or strategy-only position.

• Proven experience as a UX/UI Designer working on digital…