Business Analyst

This is a hands‑on BA/PM role responsible for driving the end‑to‑end packaging, testing, compliance, and release of business applications in a large, highly regulated corporate environment. The role works closely with application owners, security & compliance teams, SCCM/Intune engineers, test teams and offshore packaging factories (primarily India and Eastern Europe).

• Deep knowledge of the full application packaging & release lifecycle in an enterprise environment
• Strong understanding of corporate packaging tools (e.g., Microsoft SCCM/MECM, Intune.
• Experience of modern management approaches (Intune, Autopilot, Evergreen updates, MSIX packaging).
• Highly self‑motivated and proactive – this is non‑negotiable
• Demonstrated ability to work with minimal day‑to‑day supervision in an environment where formal knowledge transfer and documentation is limited.
• Comfortable proactively seeking out subject‑matter experts across the organisation, arranging your own workshops, chasing stakeholders and driving progress independently.
• Evidence of building your own network and personal knowledge base in previous roles.
• Strong knowledge of application compliance, licensing and security standards in a corporate setting
• Familiarity with audit requirements (SOX, ISO 27001, GDPR, Cyber Essentials Plus etc.) as they apply to end‑user applications.
• Ability to interpret and apply Group Policy, App Locker, WDAC, Intune App Protection Policies and Conditional Access.
• Proven experience of successfully managing offshore packaging and testing resources
• Day‑to‑day coordination of offshore factories (typically 5–time‑zone difference).
• Ability to write crystal‑clear packaging briefs, test scripts and acceptance criteria that survive language barriers and “lost in translation” issues.
• Experience of dealing with cultural differences, humour, varying English proficiency and still delivering on time.
• Comfortable running early‑morning or late‑evening calls when required.

• Formal Business Analysis skills – requirements gathering, process mapping (BPMN/Visio)
• Significant practical PM experience running multiple packaging streams concurrently.
• Experience of change & release management processes (ITIL or equivalent), Service Now or Jira.
• Scripting/automation skills (Power Shell, Batch, VBScript) to support packaging and self‑service.
• Virtualisation experience (App‑V sequencing, MSIX conversion, Citrix or AVD published apps).

• Exceptional communication skills – able to explain complex technical packaging issues to non‑technical business stakeholders and vice‑versa.
• Resilience and diplomacy when managing conflicting priorities and offshore delivery challenges.
• Meticulous attention to detail (one incorrect transform or custom action can break 20,000 devices).
• “Gets things done” attitude with a track record of delivering on commitments even when the environment is unstructured.