IT & AV Support Specialist

IT & AV Support Specialist

Birkbeck, University of London, is seeking a part-time IT & AV Support Specialist to join the Information Services team providing a high‑quality, responsive support service to all University staff and students.

£17,413 rising to £19,490 per annum (0.5 FTE actual; FTE £34,827 to £38,981 per year). Grade 5 on the College's London Pay Scale which includes a consolidated London Weighting Allowance.

Permanent, part‑time contract (17.5 hours per week, 0.5 FTE). Monday to Friday, term‑time 5 pm – 8:30 pm, out‑of‑term time 3:30 pm – 7 pm.

• Deliver front‑line support for the deployment, maintenance and use of all computers and classroom‑based audio‑visual equipment at the University.
• Provide second‑line support and collaborate with specialist technical teams to deliver solutions to users, ensuring first‑time fixes wherever possible.
• Support users from a diverse range of cultural backgrounds in highly demanding environments.
• Maintain a customer‑focused service for students, academic and teaching staff, and services staff throughout the year.

• Significant previous experience of providing second‑line support and working with specialist technical teams.
• Solid, demonstrable understanding of Microsoft Windows and Networking, ideally gained in a corporate environment.
• Experience supporting audio‑visual equipment in a classroom environment and a background in higher education is an advantage.
• Strong self‑motivated approach, ability to work at pace, and competence to deliver first‑time fixes for Birkbeck users.

Competitive salary and pension scheme, 31 days paid leave, flexible working arrangements, generous benefits in the HE sector, and a location in the heart of Bloomsbury, Euston, London.

For more information, contact Angela Ng, IT and AV Support Manager, at  If you have difficulty using the recruitment portal, contact , providing your name and the job reference number of the position. Only formal applications through the online system will be considered.

Sunday 18 January 2026. Interview date:
Wednesday 28 January 2026.

We welcome applicants from all sections of the community. Birkbeck is committed to improving the gender and cultural diversity of its workforce, holds an Athena SWAN award and operates Disability Confident & Mindful Employer schemes.

• Candidate Information Pack 26.pdf (PDF, 249.67 kb)
• JD and Person Specification IT & AV Support .pdf (PDF, 1792.91 kb)