Service Desk Operator

Overview

This post represents an exciting opportunity for an individual with experience in Service Desk and IT Support to further develop their knowledge and capabilities.

You would be joining the IT Service Desk and End User team. This team consists of 1st line engineers (Service Desk Operators) and 2nd line engineers (End User Technology Engineers).

The Service Desk team is responsible for the day‑to‑day IT support within Synnovis.

Situated 5 minutes from Blackfriars station.

• Provide first point of call for all IT issues
• Answer incoming phone calls and manage any walk‑in queries
• Manage individual ticket queue and ensure tickets are resolved in a timely manner
• Triage incoming tickets to ensure they are directed to the appropriate teams.
• Create and manage user accounts in Microsoft Entra
• Manage staff e‑mail accounts
• Manage staff desktops
• Occasional desktop support for staff on‑site
• Set up hardware for staff on‑site, e.g. building laptops, configuring company mobile phones
• Organise courier deliveries/collections for equipment between sites and staff
• Manage equipment deliveries and ensure all hardware is documented in CMDB

You will have a suite of learning opportunities available through The Synnovis Way Development programme which is used across Synnovis to enable you to reach your potential, learn new skills and achieve your goals.

This is managed between you and your line manager in line with your own personal and professional development ambitions.

You can apply for finance to drive innovation and service development for the benefit of patients through our Innovation Accelerator Fund.

For further details / informal visits contact:
Name:
Kashif Ghafoor

Job title:

Head of IT Service Delivery