1st Line IT Support

My client is seeking a 1st line IT Support Engineer to join their rapidly growing team based in Finchley, London.

Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.

• Answering calls and responding to tickets from customers.
• Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT.
• Triage incoming calls and tickets and liaise with the wider IT team to manage escalations.
• Provide on-site technical support at clients’ premises where necessary.
• Adhere to defined KPIs and meet the expected SLAs.
• Consistently contribute to and update documentation.
• On-board and off-board users.
• Monitor backups daily and report on any issues that arise.

• Minimum 1 years’ experience in a Helpdesk IT support environment
• Experience with support of Windows Desktop OS
• Good working knowledge of PC, laptop and printer hardware
• Good working knowledge of the full MS Office suite
• Basic knowledge of IT networking and cabling
• Excellent telephone manner with good interpersonal and communication skills
• Demonstrable problem-solving skills with a logical train of thought

• 28 days holiday (including Bank Holidays)
• Paid study leave
• Hybrid working (office-based/remote)
• Performance-related bonus scheme (paid twice yearly)
• Excellent training and financial support for industry certifications
• Travel pay plus company Oyster card for work‑related travel
• Eye test and glasses vouchers
• Company social events
• Comprehensive onsite training and induction
• Smart casual dress code

• Previous experience in an MSP environment
• Support for VoIP systems
• Office 365 administration
• Support for Mac OSX
• Certifications from Microsoft, CCNA or other relevant IT certifications

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note:

Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.