Head of Technology Services

Location: Greater London

# Head of Technology Services## Job Introduction Pinnacle Group are looking for an experienced Head of Technology Services to join our Pinnacle Service Families division and to lead the delivery of day‑to‑day IT services across a large, complex and regulated environment. Operating through a hybrid model of third‑party providers and an internal team, you will ensure all core workplace technologies, infrastructure, applications and service ecosystems run smoothly, reliably and in line with agreed service standards.

You will also provide leadership to a small technology team, ensuring seamless coordination with external partners. This is a highly visible leadership role that sits at the heart of service performance, supplier management, business change and continual improvement.

Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts within Pinnacle Group.  Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well-managed services and advocating for their needs in everything we do.

The ideal candidate will be an experienced technology leader with a proven track record in managing outsourced service providers, driving performance, and governing technology change portfolios within regulated or secure environments. You will bring excellent communication and stakeholder‑influencing skills, a strong understanding of service management principles and the ability to build consensus across complex stakeholder landscapes. A sound grasp of technology, security requirements and operational resilience is essential, alongside the capability to lead partners, guide a small team, coordinate business demand and deliver improvements through a low‑friction governance model.

This is a remote role with national travel required the successful candidate can be based anywhere in the UK. The postholder will be required to hold, or be able to obtain, Security Check clearance as part of the role requirements.
** Who we are
** Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
** Who we’re looking for
** We’re looking for someone who, alongside the key criteria below, will sign up to  of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities. Key responsibilities will include:
* Ensure the efficient delivery of day‑to‑day IT services to the PSF business and its client user base (500 users).
* Operate and manage IT services through a hybrid model of third‑party providers and an internal team.
* Lead service management activities across outsourced contracts to ensure SLAs, KPIs and performance standards are consistently met.
* Drive performance measurement, reporting, compliance and continual improvement across all suppliers.
* Own and govern the portfolio of technology‑enabled business change and improvement projects, ensuring stakeholder engagement and robust stage‑gate approvals.
* Maintain a clear understanding of PSF’s role within the wider FDIS system landscape, including data flows and dependencies.
* Represent PSF in FDIS technical coordination forums to protect organisational interests.
* Build strong relationships with clients, internal stakeholders, suppliers and FDIS partners to support effective service delivery.
* Act as the primary business liaison for technology, translating business needs into clear requirements and prioritised demand for suppliers.
* Develop, maintain and deliver a strategic technology roadmap, including lifecycle (sunrise/sunset) planning and alignment with organisational priorities.
* Ensure high‑quality end‑user technology services (devices, tools, systems) with strong user satisfaction.
* Lead the internal technology support function responsible for laptop/phone…