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Service Desk Manager: Lead ITIL-Driven

Job in Greater London, London, Greater London, W1B, England, UK
Listing for: Context Recruitment
Full Time position
Listed on 2026-01-22
Job specializations:
  • IT/Tech
    IT Support, Systems Administrator, IT Project Manager, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 65000 GBP Yearly GBP 65000.00 YEAR
Job Description & How to Apply Below
Position: Service Desk Manager: Lead ITIL-Driven Support
Location: Greater London

A well established organization in Greater London is seeking an experienced Service Desk Manager to lead their IT support function. In this leadership role, you will manage service desk operations, drive continuous improvement, and ensure high levels of service aligned with ITIL best practices. The ideal candidate has experience in multi-site environments, strong communication skills, and a proven track record in stakeholder engagement.

This position offers competitive compensation up to £65,000.
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