Helpdesk Engineer

Required from: asap

Contract: full-time, permanent

Hours of work:

• Term-time when Saturdays required: Four days per week to be worked on a rota basis (8am – 4:30pm, 9am – 5:30pm, or 09:30am – 6:00pm) with an hour unpaid lunch break and Saturdays to be worked (8:30am to 1:30pm)
• Term-time + school holidays: Five days per week to be worked on a rota basis (8am – 4pm, 9am – 5pm, or 10am – 6pm) with an hour unpaid lunch break

This is a full-time role of 35 hours per week. During term-time, the role includes some Saturday IT support on approximately 20 Saturdays per year. In weeks where a Saturday is worked, weekday hours are spread across four days at 7.5 hours per day, the non-working weekday set by operational need, with some flexibility. When Saturday working is not required, including during school holidays, the role follows a standard pattern of five weekdays at 7 hours per day.

Salary: £30,000 - £35,000 per annum, dependent in experience

• Free School lunches when working on site
• Discretionary Christmas shut down period
• Generous School pension scheme
• Free access to the School’s leisure facilities, including a fitness gym (restricted hours)
• Cycle to Work Scheme and season ticket loans following completion of our standard probation period
• Private medical insurance (opt in)

For this role, there is no fixed closing date. Applications will be considered on receipt, and interviews may occur at any stage.

For this role, we can only accept candidates who already hold the legal right to work in the UK and if successful will need to provide evidence ortunately, we are unable to offer sponsor ships for applicants, or candidates currently working in the UK on a sponsored visa as we are unable to assist with renewal upon expiry.

Westminster School is seeking to recruit a Helpdesk Engineer to join its IT support team. This is a customer-facing role focused on delivering responsive day-to-day technical support to staff and students, supporting teaching, learning and the effective operation of the School. Working under the day-to-day direction of the Helpdesk Manager, the role provides first- and second-line support across a wide range of systems and devices and works collaboratively with colleagues to resolve issues and maintain a positive user experience.

The role supports both Westminster School and our linked prep school, Westminster Under School, and plays a valued part in the smooth running of IT services across the School community.

• Provide technical support to staff and students via phone, email and in person
• Diagnose and resolve a wide range of hardware, software and user access issues
• Log, track and update incidents and service requests through the School’s helpdesk system, ensuring accurate records and clear outcomes
• Escalate more complex or specialist issues to the Senior Helpdesk Engineer or other colleagues as appropriate

• Provide frontline support for classroom and teaching technologies, including interactive displays and audio‑visual equipment
• Support the setup, operation and troubleshooting of AV systems used for lessons, events and presentations
• Liaise with external suppliers regarding AV maintenance, repairs and new installations, under the direction of the Helpdesk Manager
• Assist with the preparation and setup of technology for School activities and events where required

• Provide foundational to intermediate support for Microsoft 365 applications and services
• Support user account access, including password resets, login troubleshooting and multi‑factor authentication
• Assist with day‑to‑day device support, including troubleshooting laptops, desktops and mobile devices
• Provide foundational support for device management tools such as Intune and Jamf, under guidance

• Install, configure and support end‑user hardware including desktops, laptops, printers and peripheral devices
• Support common operating systems and productivity software used across the School
• Assist with the management and tracking of IT assets and equipment

• Communi…