Murex Support Lead - LevelUp

Murex Support Lead - Level Up

Working for a Corporate Investment Bank in the City of London, you will operate as a key member of the Murex Support Team, providing expert‑level support for the Murex platform, ensuring stability, performance, and rapid issue resolution for business‑critical operations.

• Provide advanced support for all Murex‑related incidents, service requests, and user queries, ensuring timely resolution within agreed SLAs.
• Troubleshoot and resolve complex technical and functional issues across Murex modules (Front Office, Risk, Back Office, Datamart, etc.).
• Monitor system health, perform root cause analysis, and proactively identify potential issues to minimize downtime.
• Collaborate closely with business users (trading, sales, risk, operations) to understand and address their support needs.
• Liaise with upstream/downstream IT teams and vendors to upscale and resolve critical incidents.
• Maintain and update support documentation, knowledge bases, and runbooks.
• Participate in environment management (refreshes, patching, configuration) as required for support continuity.
• Support release management by validating and testing new Murex releases or patches from a support perspective.
• Contribute to continuous improvement of support processes, automation, and monitoring tools.
• Lead on projects and BAU support issues as part of a team and as an individual contributor.
• Demonstrate a strong sense of urgency to ensure key issues are managed and fixed within defined SLA’s.
• Manage and contribute to the issue tracker, ensuring the board is up to date and all issues are current.
• Communicate clearly and precisely (oral & written) to stakeholders.

Urgency on business‑related issues and managing business expectations.

• Support the Global Markets, Commodities business in Murex.
• Market data (real‑time contribution, end‑of‑day) for assets.
• Risk reporting (strike maps, scenario reporting).
• Reporting for the support function (deal valuation, market data).

• Help with user needs collection and anticipation.
• Analyze these needs and define required specifications.
• Propose multiple solutions and provide comparative studies to sponsors.
• Implement and deliver retained solutions.
• Support and document solutions.
• Track bugs and evolve software continuously.
• Recommend architecture, technologies, and IT solutions.
• Analyze, solve problems, and handle escalation.
• Conduct training and skill assessments at regular intervals.

• Propose new projects to the business and lead support topics.
• Innovative solutions.
• New business activities and products.
• Opportunities for efficiency improvements.
• Operational risk reduction.

• Provide timely progress updates to direct management as required.

• 8‑10 years of experience working with Murex in a support role with a BA background, with deep expertise in troubleshooting and issue resolution.
• Experience implementing and supporting Murex v3.1 with a focus on Front Office; earlier versions are not acceptable.
• Experience implementing both linear and non‑linear products in Murex.
• Ability to build multiple strategies/payoffs per business needs.
• Strong exposure to the Front Office module in Murex.

• Simulations
• Risk Matrix (RM)
• Pricing
• Market data
• Pre‑trade – debug pricing related issues for Front Office
• Workflows – exclusive exchange workflows and integration
• CI/CD best practice.

Note:

the above list is not exhaustive, but the items listed are mandatory.

• Experience supporting multiple asset classes (Commodities, FX, IRD, Credit, etc.) in Murex.
• Expertise in capital markets across different asset classes and end‑to‑end trade lifecycle knowledge in Murex.
• Experience with binary version updates.
• Ability to perform risk assessment on cross‑asset impact for releases.
• Experience integrating flex pricing models and debugging core problems.
• Strong experience with static data setup in Murex (generators, curve setup, Datamart, etc.).
• Experience with Livebook, PVLAR, real‑time pricing, Risk Matrix; RBPnL an advantage.
• Past experience validating releases before production.
• Multitasking and handling multiple Murex issues concurrently.
• Experience with incident,…