IT Telephony Engineer

We’re AmTrust International, an insurance business headquartered in London, with offices across the UK and employing more than 1900 people in 13 countries. As part of a global group, we work creatively to develop bespoke insurance solutions for leading financial institutions, retailers and manufacturers both internationally and globally.

We are currently looking for an IT Telephony Engineer to join our team based out of our London office.

The role will be responsible for maintaining the existing phone infrastructure, migrating legacy systems and providing input into the design and implementation of the NICE Contact Centre Enterprise phone cluster and Microsoft Teams calling functionality.

To be successful in this role, you will have a strong skill set in an IT Telephony role where you are able to maintain and upkeep a telephony infrastructure for multiple businesses as well as the tools to provide analytics for insight for the business. This role would require someone who is ITIL certified.