Senior Solution Engineer

Responsibilities

Success will be measured by the overall performance of the Sales team in growing annual revenues and providing solution expertise to support growing the sales pipeline:

• Work in close partnership with sales teams, partners, product and industry specialists to plan and deliver on sales campaigns, from technical discovery to technical close
• Lead client discovery and workshop sessions to ensure that the proposed solution delivers customer success, solving identified business challenges, helping to achieve their important metrics, and providing a path to fast return on investment
• Present and demonstrate technical solutions; have a passion for understanding and solving business challenges to bring the most value to customers.
• Deliver inspiring presentations and product demonstrations to expectant and influential audiences; either as part of sales cycles or Salesforce events such as World Tour and Dream force.
• Partner with Salesforce product management teams to deeply understand Salesforce solutions and roadmap, advise sales plays and advocate for key features needed for success across the Industry/Territory via Voice of the Customer feedback
• Develop scalable, deployable, reusable, and relevant field enablement assets that drive differentiated business outcomes in order to accelerate adoption across customers, partners, and sales teams
• Articulate Marketing & AI return on investment value to business and IT partners
• Remain well-informed on the latest innovations in customer experience management solutions.
• Amplify the reach of your successes and learning moments internally to maximise the impact of every engagement

• Some experience working within a Solution Engineering, Pre-Sales or Implementation role
• B2B or B2C Marketing Experience
• Experience working in one or more of:
  Marketing Automation, Customer Data Platforms and AI
• Be an autonomous self-starter that is able to learn, lead and prioritise tasks and time effectively.
• Be comfortable working across multiple highly dynamic teams or on solo projects as required
• Persuasive verbal, written, presentation and interpersonal communication skills that inspire change in large organisations
• Passionate about storytelling to bring customer engagements to life using impactful presentation and solution demonstration content.

• Technical knowledge of the Salesforce platform
• Technical expertise in any of the following technologies: marketing automation tools, CRM systems, Customer Data Platforms
• Salesforce Marketing Cloud (Account Engagement, Engagement or Next/Advanced) experience a plus
• Experience in modern cloud data platforms (Snowflake, Databricks, Big Query, Red Shift)
• AI:
  Data Engineering, machine learning, Vector Databases & RAG, (a plus: Agentic AI and Agents)
• Experience in post-sales implementations