Dynamics 365 CE Functional Consultant

Dynamics 365 CE Functional Consultant
Permanent
Hybrid, 2-3 Days Onsite, London

We are seeking an experienced Dynamics 365 Customer Engagement (CE) Functional Consultant to join our team and play a key role in designing, delivering, and optimising CRM solutions across the business. This hybrid role requires 2-3 days per week onsite, providing the opportunity to collaborate closely with stakeholders while maintaining flexibility.

• Lead functional workshops to capture business requirements and translate them into scalable D365 CE solutions.
• Design end-to-end CE processes across Sales, Customer Service, Marketing, and related modules.
• Produce high-quality functional documentation, including BRDs, FRDs, user stories, and solution design documents.
• Configure D365 CE entities, forms, views, business rules, workflows, and model-driven apps.
• Support integrations with Power Platform, Azure services, and third-party applications.

• Act as the primary functional liaison between business teams, technical teams, and external partners.
• Challenge and refine requirements to ensure alignment with best practice and platform capability.
• Deliver user training, adoption support, and post go‑live guidance.

• Contribute to project planning, sprint ceremonies, and release cycles.
• Support testing cycles, including SIT, UAT, and regression testing.
• Provide functional expertise during deployments, cutover, and hypercare.

• Proven experience delivering D365 CE solutions across multiple modules (Sales, Customer Service, Marketing, Field Service desirable).
• Strong understanding of Dataverse, security roles, solution management, and environment strategy.
• Hands‑on configuration experience with:
• Business process flows
• Workflows and Power Automate
• Model‑driven apps
• Custom entities and relationships

• Ability to run workshops, gather requirements, and translate them into actionable designs.
• Strong documentation skills and experience working in Agile delivery environments.
• Excellent communication skills with the ability to influence stakeholders at all levels.

• Power Platform (Power Apps, Power Automate, Power BI).
• Integration patterns using Azure Logic Apps, Service Bus, or APIs.
• Basic understanding of JavaScript, plugins, or solution extensions (not essential but beneficial).

• Hybrid working model with meaningful in‑person collaboration.
• Opportunity to work on impactful CRM transformation initiatives.
• A specialist environment where your expertise is valued and amplified.
• Professional development across the Microsoft ecosystem.