Trainee IT Support Analyst

Trainee IT Support Analyst

Location:

UK (Office-based / Hybrid / Remote )
Job Type: Trainee / Entry-Level
Salary:
Competitive (dependent on role and placement)

We are recruiting for a Trainee IT Support Analyst to join a professional IT support environment. This role is ideal for individuals looking to start a career in IT, gain hands‑on experience, and develop practical technical skills in a real workplace.

No prior commercial experience is required — training and support will be provided.

• Provide first‑line IT support to end users
• Respond to support requests via phone, email, or ticketing systems
• Diagnose and resolve basic hardware and software issues
• Assist with user account setup and system access
• Escalate complex issues to senior IT staff when required
• Maintain accurate records and follow IT support procedures

• Strong interest in IT and technology
• Basic knowledge of computers, Windows, or Microsoft 365
• Good communication and customer service skills
• Willingness to learn and follow processes
• Reliable, professional, and motivated

• Hands‑on IT support experience
• Exposure to real-world IT systems and environments
• Ongoing training and professional support
• Opportunity to progress into permanent or paid IT roles

• Career changers
• Graduates or school leavers
• Individuals seeking entry-level IT experience