IT Service Technician; LON

How you'll help us Keep Climbing (overview & key responsibilities)

Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.

• Responsible for implementation and support of desktop devices, applications, peripherals, telephone systems, network devices, airline specific equipment (Kiosk, Flight Information Display Systems, Ramp Information Display Systems) and multiple server platforms.
• Perform, as specified in the Service Request, the physical relocation of any IT infrastructure devices (PC workstations, peripheral devices, phones, network routers, airport devices, etc.).
• Perform upgrade services (adding to or changing a workgroup computer, workgroup peripheral, or software) as specified in the Service Request.
• Verify the asset in accordance with Delta policy prior to the move.
• Update asset management systems.
• Troubleshoot and resolve all hardware and software problems supported by Field Operations.
• Communicate with the Field Planning and Project Management organization. Duties may include research, providing input into work orders, and occasional assistance with site surveys.
• Perform preventative maintenance on operational devices.
• Coordinate external vendor services.
• Install, customize, maintain, test, and troubleshoot operating systems and other systems software.
• Provide on-site support, as needed.
• Provide technical support, as needed, to the enterprise.
• Configure, install, maintain, test, and troubleshoot hardware systems.
• Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems.
• Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures.
• Coordinate activities with internal/external technology owners/service providers.
• May perform other duties as assigned.

• Must be in possession of valid documentation to live and work in the UK at the time of applying to this position. Delta does not sponsor.
• Basic Network/server and application knowledge (MS Office 365, Outlook, etc.).
• Troubleshooting skills (hardware/software) and WIN
  11 workstation and peripheral knowledge. The ideal candidate will have the above plus A+ Certification. Must be able to move, on a regular basis, large equipment that weighs at least 30 pounds / 15 KG.
• Ability to provide on-site support, as needed.
• Must have valid driver's license.
• Previous airline experience is ideal.
• Ability to work within a team environment.
• May require overnight travel.

• Teamwork – Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer.
• Communication Skills – The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level.
• Integrity and Trust – Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn't misrepresent him/herself for personal gain.
• Technical Expertise – Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs.
• Dedication – Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done.
• Flexibility – Is open to change, enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and…