Infrastructure Services Specialist

Location: Greater London

Infrastructure Services Specialist page is loaded## Infrastructure Services Specialist locations:
Cambridge, United Kingdom:
London Cannon Streettime type:
Full time posted on:
Posted Todayjob requisition :
R011964
** AVEVA is creating software trusted by over 90% of leading industrial companies.
***
* Job Title:

** Infrastructure Services Specialist
*
* Location:

** Cambridge / London
*
* Employment Type:

** Full-time (Hybrid)
** The Job
** As an Infrastructure Services Specialist, you will play a key role in supporting the delivery of infrastructure and operations services.

With a strong technical understanding across infrastructure technologies and an understanding of governance and service management frameworks, you will act as a vital link between technical teams, stakeholders, and leadership. This is a technical hands-off role but is pivotal to ensure reliable, secure, and efficient IT Infrastructure services.
** Key Responsibilities
*** Work with Infrastructure & Operations (I&O) teams to develop and maintain the I&O roadmap.
* Assist with the planning and resourcing of I&O projects and engagements across the I&O teams.
* Engage with IT Customer Engagement, Internal Customers and the PMO to understand business demands, converting them to technical requirements and consult the I&O teams appropriately.
* Manage the change requests and service requests from the IT Customer Engagement teams and ensure that they are processed and implemented in a timely and efficient manner.
* Communicate with the IT Customer Engagement team regularly and proactively to understand their requirements, expectations, and feedback.
* Assist with the budgeting process and operational tracking across the I&O teams.
* Chair the Technical Steering Committee (TSC), operating a technical, pre-Change Advisory Board (CAB) review meeting.
* Coordinate the development of I&O service documentation and records, for example, strategies, service catalogues, service level agreements, service reports, and service logs.
* Coordinate governance activities across the I&O teams working with IT GRC, for example, internal/external audits and risk management.
* Assist in the development, monitoring and maintenance of service level agreements (SLAs) and key performance indicators (KPIs) for I&O services; report on the service performance to the I&O team and IT Office.
* Assist with the identification and coordination for resolving service issues or incidents, escalating to the Infrastructure Leadership team as needed.
** Essential Requirements
*** Higher education in Information Technology, Engineering, or related field.
* At least 7 years of experience in IT infrastructure service engagement, delivery, management, engineering or solution design.
* Strong understanding in IT infrastructure technologies - network, servers, storage, backup, security, and cloud services.
* Experience and/or understanding of infrastructure operations, monitoring, and performance management tools
* Knowledge of IT governance, risk, and compliance (GRC) principles within IT operations.
* Proficiency in KPI and metrics reporting for service performance.
* Familiarity with resource and capacity planning in IT Infrastructure environments
* Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with internal and external stakeholders.
* Strong problem-solving and analytical skills, with the ability to identify and resolve service issues and incidents.
* Strong project management and organizational skills, with the ability to manage multiple tasks and priorities.
* Familiarity with service management and project management frameworks such as ITIL, Prince2, PMP.
* Higher education in Information Technology, Engineering, or related field.
** UK Benefits include:
** Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.

It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are…