Senior User Researcher

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Location:

London, UK

Are you ready to make a real difference in the lives of millions? Join us as a Senior User Researcher and help shape the future of public services through innovative digital transformation for the UK Government.

• Impact at Scale:
  Your research will directly influence the design and delivery of digital services that touch millions of citizens, improving how government interacts with the public.
• Flagship Projects:
  Work on high-profile initiatives, collaborating with multidisciplinary teams to solve complex challenges.
• GDS Methodology:
  Be at the forefront of government digital standards, applying GDS principles to ensure services are user‑centric, accessible, and effective.

• Lead Research:
  Drive user research projects, partnering with Designers, Developers, Analysts, and Service Design/Data Science teams to deliver actionable insights.
• Innovate & Experiment:
  Use a full range of qualitative and quantitative methods‑guerrilla testing, workshops, persona creation, card sorting‑to uncover user needs and test new ideas.
• Shape Strategy:
  Devise research strategies, analyze findings, and translate insights into recommendations that guide service design and development.
• Mentor & Collaborate:
  Support junior researchers, foster a collaborative team culture, and champion the integration of user insights throughout the design process.
• Agile Environment:
  Thrive in a fast‑paced, agile setting where creativity, initiative, and resourcefulness are valued.

• Government
  
  Experience:
  
  Strong background in government digital projects, ideally with hands‑on GDS experience.
• Research Expertise:
  Extensive practical experience in qualitative and quantitative research, usability testing, and audience modelling.
• Collaboration:
  
  Proven ability to work closely with Service Design and Data Science teams, and to mentor others.
• Agile Mindset:
  Comfortable working in agile teams, adapting to change, and driving continuous improvement.

Ready to deliver digital services that matter? Apply now and help us build the future of government, one user insight at a time.

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry‑based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ‑100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world.

Learn how Cognizant helps clients lead with digital at

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued g each interview.