Executive Director, eFICC Support Engineer

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At CIBC, we embrace your strengths and your ambitions, so you are empowered  team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

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• Provide senior L2/L3 leadership for the FICC e-trading stack (pricing, market making, RFQ, order routing, market data, and post-trade), acting as the primary SME for production operations.
• Mentor support engineers in diagnostics, observability, incident command, and operational best practices; set standards for runbooks, alerting, and RCA quality.
• Champion SRE disciplines (SLOs, error budgets, toil reduction) to drive reliability and efficiency.

• Ensure operational readiness of new features and releases by defining and validating non-functional requirements (availability, latency, resiliency, capacity) and support acceptance criteria.
• Execute production readiness reviews, venue/FIX certification, and cutover/rollback procedures; coordinate safe deployments with dev, infra, and change management.
• Validate and monitor changes impacting venues, protocols, and connectivity to minimize production risk.

• Partner with traders, quants, developers, infrastructure, risk, and vendors/venues to triage issues, prioritize fixes, and maintain reliable connectivity and data quality.
• Provide clear, timely communications during incidents and scheduled changes; deliver concise status and post-incident reporting to front office and control partners.

• Maintain high-quality support artifacts: runbooks, SOPs, knowledge base, and operational dashboards; ensure they are current, version-controlled, and actionable.
• Review and enhance monitoring, alerting, logging, and traceability with development to improve supportability and faster diagnostics.
• Peer-review operational scripts, configs, and automation; validate in lower environments before production.

• Lead blameless RCAs, implement permanent remediations, and track them to closure; automate repeatable tasks and common failure recoveries.
• Reduce MTTR/MTTD through improved detection, self-healing, and better diagnostic tooling; proactively address latency and capacity hotspots.
• Stay current on venue/protocol changes and industry best practices in low-latency operations; introduce relevant enhancements.

• Uphold operational risk and security controls (access management, segregation of duties, change control, SOX) and ensure audit readiness.
• Support regulatory obligations (e.g., timestamp accuracy, retention, trade reporting timeliness) through robust controls and monitoring.
• Maintain BCP/DR readiness; plan and execute regular failover and resilience tests with documented outcomes.

• Lead P1/P2 incident response as incident commander; coordinate cross-team work streams and manage stakeholder communications.
• Perform deep production troubleshooting (logs/metrics/traces, FIX tag analysis, GC/heap/thread diagnostics, network and venue connectivity).
• Provide on-call coverage aligned to trading hours; proactively detect and resolve issues to minimize client and trader impact.

• Contribute operational estimates, environment readiness, and runbook updates to project plans; ensure smooth handover to production.
• Forecast capacity and latency budgets; plan platform upgrades, maintenance windows, and performance testing.
• Define, monitor, and report service KPIs/SLOs (availability, latency, error rates) to drive accountability and continuous improvement

Collaborate closely with traders to understand business requirements, trading strategies, and operational needs.

Partner with product managers to prioritize features, align technology solutions with business goals, and deliver value to clients.

Work with business analysts to clarify requirements,…