Desktop Field Engineer
Job in
Tower Hamlets, London, Greater London, EC1A, England, UK
Listed on 2026-01-19
Listing for:
Exponential-e
Full Time
position Listed on 2026-01-19
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Exponential-e
Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
Your new role:
* Respond to support calls assigned within Service Level Agreements.
* Work as a team to deliver timely resolution to customer requests from telephone and email.
* To be a highly motivated team player with the skills and ability to manage changing priorities.
* Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections.
* Performs general preventative maintenance tasks on computers, laptops, printers.
* Access Management and Maintenance through Active Directory and M365 (Account Provision, Account Revocation, Password resets).
* Escalate issues and involve Service Desk wherever is required to resolve an issue as quickly as possible.
* Field Engineer expectation to cover onsite support from customer offices, alternatively you may get assigned to a dedicated customer.
What you’ll need to succeed:
* Experience in managing/troubleshooting Windows Desktop Operating Systems & Apples Operating Systems
* Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop technologies
* Experience in using ITIL based ticketing system and Change management (ITIL foundation preferred)
* Experience of Provisioning desktop, laptops, tablets, mobile devices, and printers.
* Troubleshooting experience with Virtual Desktops
* Desired skills in Microsoft System Centre Configuration Manager, Intune, 365, Power Shell, Teams Calling (TCaaS) and SharePoint.
What we offer:
* Involved in varied projects that make a positive impact on critical services on a local and national level
* Vibrant company culture with a wide range of events and social activities throughout the year
* Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club
* Dedicated Learning and Development team and access to a range of training, courses and certification support
* Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave
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