Application Support Analyst; VN

Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges.

The group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas.

Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award‑winning data, insights and analytics.

The Technology Department delivers differentiation, scalability and security for the business. Reporting to the CTO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile ‘streams’ aligned to specific business areas. Our other teams work enterprise‑wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design.

The Support function provides technical support for all applications. The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business‑aligned Support teams that specialise in maintaining their business stream’s applications. Each business‑aligned Application Support team works with a corresponding Business Technology and Development team.

The Application Support team is responsible for providing technical support for all front office and post‑trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments. The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients.

The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day‑to‑day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group.

• Provide support for all trading and back‑office platforms offered by Marex to both internal and external client base.
• Support business users offering second‑ and third‑line support.
• Knowledge of scripting language (Power Shell, Python…).
• Manage new system analysis and implementation.
• Provide incident management per ITIL standards.
• Liaison between technology department and business groups to communicate system changes.
• Manage process and trading system documentation in existing template; produce and regularly maintain to a high standard.
• Ensure active tasks retain focus through workflow and prioritisation awareness.
• Manage vendor system upgrades and implementation.
• Manage exchange relationships and project manage mandatory upgrades.
• Manage technical client on‑boarding.
• Complete exchange reporting and compliance audits.
• Manage client technical requirements within Marex technology department.
• Complete monthly transactional and volume reporting across all systems.

• Solid background in Windows, Linux/Unix OS, including one of the following: SQL, Postgre
  
  SQL, Mongo
  
  DB, Oracle.
• Must be able to work under demanding…