Solutions Engineer

🌍 A Bit About Us

We’re Doccla
, and we’re redefining where and how healthcare is delivered.

Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients  support patients across the full care journey—from early discharge and acute recovery to long-term condition management and proactive care.

We provide everything clinicians need to deliver safe, effective Virtual Care: medical-grade devices, logistics, patient onboarding, EHR integration, and an end-to-end clinical platform built around real-world workflows.

We currently work with over 60% of NHS ICBs and supporting health systems across the including UK, Ireland, France, and the DACH region to reduce hospital pressure, improve outcomes, and create a more resilient model of care.

We’re backed by top European investors, having secured £35m in Series B funding led by Lakestar, with participation from Elaia, General Catalyst, Speed invest, and Bertelsmann.

This is your chance to join Doccla at a key stage in our growth
.

We’re building the category leader in Virtual Care and Remote Patient Monitoring. You’ll be part of a highly entrepreneurial, mission-driven team that combines expertise across clinical, technical, commercial, and operational domains.

We’re solving real problems for patients and health systems—and growing fast.

This role is a vital connection point between the customer and the integration team.

The bulk of your time will be spent:

• Engaging with customers on calls at all stages of the product lifecycle from initial engagement to ongoing support.

• Working closely with the engineers in the team to understand options that can be taken to customers.

• Understanding the integration team technical estate and medical domain so that you can be the advocate for them on customer calls.

• Supporting your engineering manager in managing the customers and their expectations.

• Acting as the primary liaison and communication bridge between the customer and the engineering team, focusing on clear translation and expectation management rather than technical solution design.

• Proven experience in a customer-facing technical role (e.g., Solutions Engineer, Technical Consultant) across the full product lifecycle.

• Demonstrable experience collaborating with engineering teams to understand technical solutions and options on complex production applications.

• Good understanding of integration technologies.

• Experience working in a regulated medical/healthcare domain.

• Experience working in a startup environment where there are multiple complex projects to manage and context switch between.

• Experience translating complex technical and domain-specific information into clear, actionable advice for customers.

• Familiarity with account management, expectation setting, and supporting a technical manager with client engagemen

• Exceptional communication and written skills for customer engagement and collaboration with the engineering team.

• Proven ability to translate complex technical information for non-technical stakeholders.

• An understanding of the healthcare/medical domain and working in a compliant environment.

• An understanding of web development paradigms including RESTful APIs (JSON, XML, SOAP) and authentication methods (oAuth/JWTs).

• Knowledge of FHIR (R4) standards and Electronic Health Record (EHR) systems and their integration requirements

• Comfortable operating in a fast-paced, high-growth environment with a willingness to learn and adapt.

• A proactive, action-oriented, and resourceful approach to problem-solving with a positive mindset.

• High integrity and a commitment to patient safety and ethical practices.

• Naturally In It Together, defaulting to openness, teamwork and collaboration.

• Never afraid to Own It, working closely with the Engineering Manager to drive change and excellence.

• Strong attention to detail and commitment to quality and patient and customer outcomes.

We empower everyone at Doccla to take ownership of their work and the company's mission. We act ethically and…