End User Compute Manager

Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges.

The group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas.

The Technology Department delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile ‘streams’ aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design.

IT runs our enterprise-wide services to end users and actively manages the firm’s infrastructure and data to provide and accelerate business value. A Data team enables the firm to leverage data to increase productivity and improve business decisions, as well as maintain data compliance. Our Infrastructure group delivers operations and engineering across Infrastructure Operations, Network, Communications, End User Compute and Platform Engineering teams with a key focus on Infrastructure as Code / automation & innovation.

IT also includes our global IT Service Desk providing support and self-service to business users across Marex, and our Service Management team that runs core ITSM processes and develops our departmental tooling.

Our End User Compute (EUC) Manager leads the engineering and delivery of end-user device and virtual desktop services for our global workforce. They ensure platforms are secure, resilient, and optimised, providing a consistent, high-quality desktop and application experience in the office, at home, and on the move.

As the owner of the EUC team, the EUC Manager is accountable for the design, implementation, and ongoing operation of our endpoint ecosystem, including Microsoft 365, desktop and laptop images and provisioning, mobile device integration, VDI and DaaS environments, software distribution, patching, and platform updates.

The EUC Manager drives for continuous improvements, a great user experience, and operational efficiency across all endpoints.

• Lead the day-to-day running of the EUC team, partner closely with Infrastructure, Network and Service Desk teams globally.
• Own the roadmap, delivery and continuous improvement of our Endpoint Platforms, including:
  • Image & OS: standard corporate builds, deployment process, OS lifecycle, Group Policy/configuration baselines.
  • Patching & software: endpoint patching, software packaging/distribution, platform updates.
  • Connectivity & collaboration: VPN client integration, Microsoft 365.
  • Mobility: mobile device management/integration and secure BYOD.
  • Virtual desktops:
    Citrix VDI and AWS Work spaces.
  • Workplace devices: meeting-room endpoints (AV).
• Ensure robust controls across endpoints for security, resilience, performance and operational monitoring.
• Oversee incidents, requests and changes; ensure accurate logging and updates in the Service Desk system (JIRA) and drive SLA adherence.
• Create and maintain documentation for configurations, standards, runbooks and issue resolutions.
• Work with Technology teams and advocates to transition new/changed services smoothly into production.
• Build strong business relationships to ensure solutions are fit for purpose; maximise value from licensed products, eliminate unused licences and avoid tool duplication.
• Implement and enforce global standards; manage exceptions appropriately.
• Drive…