IT Associate Manager; Japanese speaking

Position: IT Associate Manager (Japanese speaking)
Location: Greater London

Company Japanese IT Company

Job Title: Junior IT Manager (In house IT)

Location: London (Hybrid)

Salary: Up to 48,000 GBP

Key Responsibilities

• Respond to IT-related incidents (PC, scanner, printer, laptops, iPhone).
• Escalate complex cases to external vendors.
• Conduct alert investigations and communicate resolutions to users.
• IT Security incident follow up with users and head office.

Device Provision & Deployment

• Procurement of IT equipment.
• Perform desktop, laptop, and iPhone setup (pre-configuration, app installation – Outlook, Teams, Google & Microsoft Authenticator).
• Deliver devices to new joiners and provide usage briefings.

New-Joiner & Leaver Management

• Request to create accounts, folders.
• Update device list, distribution-list for new hires.
• Process email account creation/deletion requests to HQ.
• Coordinate AD clean-up for departing employees.
• Coordinate hardware disposal.

Hardware Disposal & Asset Management

• Arrange disposal of de-commissioned equipment via the approved vendor.
• Maintain a current inventory of all hardware assets.

Server Maintenance Desktop Maintenance

• Schedule Windows updates for servers with vendor.
• Windows updates and manage other application updates for users.
• Coordinating with all users when required.

Project Support

• Assist with IT-related projects (e.g., Intune rollout, Server upgrades, workflow implementation etc).
• Manage internal IT projects.
• Act as the point-of-contact for vendors and internal stakeholders.

Head-Office Liaison

• Submit and track account-creation/deletion requests, IT-contract applications, and security-related inquiries to head office.
• Initiate annual security assessments, improvement-plan creation, and follow-up implementation.
• Produce monthly EDR detection reports and quarterly status briefings.

Audit & Compliance & Governance

• Keep device list, folder-access, distribution-list, email up-to-date.
• Software license records up-to-date (annual reconciliation).
• Manage access-log collection and other audit-ready artefacts.
• Manage annual asset check.
• Update policies, guidelines, and internal communications.
• Support AI related governance policy.

Required Skills & Competencies

• Technical:
  Solid understanding of Windows OS, Servers, PC/Laptop, IT related office equipment and mobile device management. Basic knowledge of MS Intune is preferable.
• Communication:
  Clear written and verbal communication in Japanese and English (to interact with HQ and external vendors).
• Problem-Solving:
  Ability to diagnose, prioritize, and resolve a broad range of IT issues quickly.
• Vendor Management:
  Experience coordinating with third-party IT service providers.
• Security Awareness:
  Basic knowledge of information-security best practices, EDR solutions, and compliance requirements.
• Organizational:
  Strong documentation habits (device inventories, access logs, checklist updates).
• Project Orientation:
  Ability to support small-to-mid-scale IT projects and follow documented procedures.

Qualifications

• Education:
  
  Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).
• Experience:
  
  5+ years of IT support or help-desk experience, preferably in a corporate environment with global coordination.
• Certifications (optional but advantageous):
  Microsoft Certified:
  Modern Desktop Administrator Associate.
• Language:
  Business-level Japanese and English (both written and spoken).

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