Senior Customer Insight Analyst; Brand Data Sharing

If you love beauty, you're in the right place. As the ultimate curator of over 100 of the most in‑demand, highly innovative and boundary‑pushing beauty brands, we are the go‑to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

We are looking for a dynamic and experienced Senior Customer Insight Analyst to join our Customer Insights Team to support our expanding data sharing program with our brand partners. Reporting to the Senior Customer Insights Manager, you will be leading the data sharing program to help continue its strong growth. Working closely with the CRM Team and our Category Teams, your main role is to help brands gain deeper insights into their customers which will in turn drive further investment in our business.

You will have experience of extracting insights from data and presenting digestible, actionable insight back to a wide range of internal and external stakeholders. You will have strong experience from a multi‑channel retailer or agency, using tools such as SQL, Qlik Sense, R, Fast Stats or similar.
Further to your role on the data sharing program, you will provide internal customer insights and reporting to the business. As a business underpinned by robust analysis and an established test and learn cycle, you will be a key contributor to major business decisions. You will have excellent commercial acumen and your work will be digested by a wide audience from within the CRM team to board level.

• Ownership of external brand relationships from a data sharing perspective
• Ownership of regular reports provided to our Brands
• Generate insights that will drive growth of our brands and more investment in our business
• Generate insights and recommend actions internally that help to retain our customers
• Deliver and present analysis and actionable insight to external Brands and Category functions which are commercially viable and will deliver a material impact
• Work in collaboration with the CRM team to recommend insight driven actions to brands on the data sharing program
• Engage and work closely with internal and external stakeholders to scope analysis projects and design the best solution for their business challenge
• Support the CRM and Category teams with their customer insights at brand and category level to help them achieve their business goals.
• Continuously improve existing reporting methods within the Space NK business. Improve the efficiency of existing reporting methods using data visualisation and advanced techniques in SQL, Microsoft Excel and the provision of Qlik Sense dashboards.
• Provide guidance and support to a customer analyst. Once settled in role you will also be responsible for line management of the customer analyst.

• Strong IT and analytical software skills, with advanced knowledge of Excel
• 3+ years’ experience in a similar customer analytics insight role with a focus on external brand data sharing.
• As the role is primarily brand facing, you will have extensive experience of presenting to a range of external stakeholders.
• Strong project management skills to coordinate concurrent projects across multiple brands on the data sharing program.
• Experience of generating and sharing meaningful customer insights across business categories and to multiple stakeholders (up to director level) to drive business decisions and trading plans
• Strong Retail / FMCG and Loyalty program experience preferred
• Significant experience in handling large and disparate data sets and the ability to understand, interpret, and translate this data into meaningful insight
• Strong knowledge of SQL on structured data is essential
• Experience of using data visualisation software is preferable (e.g. Qlik Sense, Tableau)
• Knowledge of CRM platforms is preferable but not essential
• Education to degree level…