ServiceNow Business Process Analyst

Why work for us?

A career at Janus Henderson is more than a job, it’s about investing in a brighter future together.

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world‑class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

• Partner with the technology and business stakeholders to define, analyse, and document requirements for new Service Now processes or improvements to current processes
• Lead workshops, demos, and training on Service Now solutions and be able to speak to process best practices
• Assemble user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Work directly with the Service Now development team to select the most effective solution for defined requirements
• Support unit testing, UAT, and customer validation, ensuring business objectives are met
• Act as a trusted advisor to stakeholders by building strong relationships and demonstrating a deep knowledge for Service Now
• Carry out other duties as assigned

• Hybrid working and reasonable accommodations
• Generous Holiday policies
• Excellent Health and Wellbeing benefits including corporate membership to Class Pass
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• Maternal/paternal leave benefits and family services
• Complimentary subscription to Headspace – the mindfulness app
• All employee events including networking opportunities and social activities
• Lunch allowance for use within our subsidised onsite canteen

• 3+ years of experience designing and implementing processes on the Service Now platform
• Strong analytical skills, strategic mindset, and experience with cross‑functional teams
• Highly organised with excellent communication and stakeholder management skills
• Proven ability to create clear and concise documentation
• Experience providing solutions for ITSM and ITOM offerings
• Service Now Certified System Administrator (CSA)
• ITIL V4 certification

• Service Now Certified Implementation Specialist credentials
• Agile experience is highly favourable
• Financial Services experience/knowledge

• No

• Potential for growth
• Mentoring
• Leadership development programs
• Regular training
• Career development services
• Continuing education courses

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.

At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request we’re happy to be asked about work flexibility and our hybrid working environment.

If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at

#LI-LN2 #LI-HYBRID

Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).

All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

All applications are subject to background checks.