ServiceNow Solution Lead

Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio.

Defining and detailing the scope of technical requirements into solution architecture and ability to drive an independent project from an architectural standpoint.

• Understands client's business challenges and offering solution to address business needs.

• Recommend experience in designing workflows to implement business processes.

• Being familiar with executing system and user acceptance testing, user adoption, managing change and training methods.

• Provides advisory to clients on their Service Now roadmap

• Actively participate in understanding customer problems.

• Extensive Service Now development experience

• Experience in implementing Service Now processes and strong development experience in Service Now Platform features.

• Extensive experiences in deploying Service Now ITOM, ITSM, IRM or HRSD aligned with Service Now best practices.

• Perform Technical Leadership role to delivery team on Service Now expertise across Service Now suite of portfolio solutions.

• Experience coordinating with other process and integration owners

• Fluent and written English

• Develop relationships with technical and business leaders at the customer site to understand the role of Service Now in their digital transformation vision.

• Manage technical governance, and a delivery operating model and success in driving complex issues through analysis and resolution.

• Large program experience leading end-to-end architecture and design

• Experience helping customers deploy and see the value of the products they have purchased.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.