Executive Director, eFICC Support Engineer

Location: Greater London

* Ensure operational readiness of new features and releases by defining and validating non-functional requirements (availability, latency, resiliency, capacity) and support acceptance criteria.
* Execute production readiness reviews, venue/FIX certification, and cutover/rollback procedures; coordinate safe deployments with dev, infra, and change management.
* Validate and monitor changes impacting venues, protocols, and connectivity to minimize production risk.
* Maintain high-quality support artifacts: runbooks, SOPs, knowledge base, and operational dashboards; ensure they are current, version-controlled, and actionable.
* Review and enhance monitoring, alerting, logging, and traceability with development to improve supportability and faster diagnostics.
* Peer-review operational scripts, configs, and automation; validate in lower environments before production.
* Lead blameless RCAs, implement permanent remediations, and track them to closure; automate repeatable tasks and common failure recoveries.
* Reduce MTTR/MTTD through improved detection, self-healing, and better diagnostic tooling; proactively address latency and capacity hotspots.
* Stay current on venue/protocol changes and industry best practices in low-latency operations; introduce relevant enhancements.
* Uphold operational risk and security controls (access management, segregation of duties, change control, SOX) and ensure audit readiness.
* Support regulatory obligations (e.g., timestamp accuracy, retention, trade reporting timeliness) through robust controls and monitoring.
* Maintain BCP/DR readiness; plan and execute regular failover and resilience tests with documented outcomes.

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values:
Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
#J-18808-Ljbffr