Junior IT Infrastructure Engineer

Our mission

Were powering biologys century with radically faster more reliable clinical trials. Every new treatment needs clinical trials to prove safety and efficacy but todays infrastructure is stuck in the past–driving up cost causing delays and ultimately meaning new treatments dont get to patients. Were fundamentally changing that–not just being a better CRO but transforming how people think about developing new treatments so patients can access breakthrough treatments faster.

Our impact speaks for itself :
Since March 2021 weve powered 100 clinical trials involving tens of thousands of patients. We recently raised a $55M Series B from Balderton Capital alongside backing from Creandum First minute Seedcamp and Visionaries.

High-Impact Mission-Driven Work :
Lindus Health is disrupting an outdated industry giving you the chance to directly improve patients lives and see tangible results from your work.

Fast-Paced Growth & Ownership :
We recognise hard work and outcomes over anything else. Youll take on real responsibility work across different areas and actively shape the companys success.

Collaborative No-Ego Culture :
Work with smart driven people in a supportive and informal environment. At Lindus we break down silos fun is a core value and creativity is encouraged.

Ready to power biologys century Wed love to hear from you.

We are seeking a proactive and detail oriented junior First Line IT Engineer with up to 3 years experience to join our new IT support team. The ideal candidate will be responsible for delivering efficient and effective first-line technical support to our internal users & teams ensuring high standards of service and system availability.

This role covers a broad range of support activities including user management, device provisioning, software allocation and systems monitoring.

This role is based in our London office with an expectation that you’d be with the team in-person 3 days a week.

• Proven experience in a first-line IT support or helpdesk role.
• An understanding of ITIL ITSM and Agile methodologies. Certifications are nice-to-have!
• Good understanding of Google admin suite, MacOS and standard enterprise applications. Training will be provided for more niche internal applications.
• Strong communication and interpersonal skills.
• Ability to prioritise tasks and manage time effectively in a fast-paced environment.
• Able to adapt to new tools and technologies (custom in-house solutions).

• Create and manage user accounts across systems and platforms using a collated access management solution.
• Assign users to appropriate groups, security roles and internal chat channels.
• Perform password resets and support authentication issues and / or investigations.

• Manage corporate wide access to applications and software tools.
• Track and assign software licenses in compliance with licensing agreements.

• Procure end user devices based on company standards and user requirements.
• Build and configure new devices to meet company specifications.
• Enrol devices into Mobile Device Management (MDM) and Endpoint Detection and Response (EDR) systems.

• Monitor administrative and system logs for anomalies, performance issues and security alerts.
• Report issues and elevate to second-line support or management as needed.

• Provide timely and effective support for user-reported issues via ticketing system, video, phone or in-person.
• Maintain accurate documentation of processes, issues and resolutions.
• Collaborate with other IT team members to ensure consistent IT service delivery.
• First level support for our in-house clinical trials product.
• Occasional period of on-call work to cover colleagues based in separate geographical locations.

Financial & Growth :

• Competitive salary plus meaningful equity - youll own a piece of what were building
• 1000 annual Learning & Development budget for courses, certifications and conferences
• 39 days annual leave (30 days PTO 8 bank holidays 1 James Lind Day)

Health & Wellbeing :

• 60 monthly…