AI Senior Solutions Engineer

About Us

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

As an AI Senior Solutions Engineer at Automation Anywhere, you will bridge the gap between strategic selling and hands‑on technical delivery, serving as both a trusted advisor and a technical implementer for our most complex AI‑driven automation initiatives. Unlike traditional pre‑sales roles, you will embed deeply with customers throughout their automation journey—from initial discovery through implementation—designing, prototyping, and deploying production‑grade solutions that demonstrate the transformative power of Agentic Process Automation.

You will spend significant time on‑site with customers, understanding their business challenges at a granular level, rapidly building proof‑of‑concepts, and delivering custom integrations that showcase real business value. Your work will directly influence both customer success and product evolution, as you serve as a critical feedback loop between the field and our engineering teams.

• Deep Customer Embedding:
  Invest significant time embedded with customers, gaining thorough understanding of their business processes, technical infrastructure, pain points, and strategic objectives
• Proactive Opportunity Identification:
  Identify automation and AI opportunities within the customer's environment, proposing innovative solutions that address both immediate needs and long‑term digital transformation goals
• Trusted Technical Advisor:
  Build strong, long‑term relationships with both C‑suite executives and technical teams, becoming the go‑to expert for Agentic Automation, AI agents, and intelligent process optimization

• Rapid Prototyping and POCs:
  Design and build functional proof‑of‑concept solutions quickly, demonstrating real‑world applicability and ROI potential using Automation Anywhere's platform alongside complementary technologies
• Custom Development and Integration:
  Develop production‑grade bots, AI agents, and workflow automations tailored to customer‑specific requirements, including complex integrations with enterprise systems (SAP, Salesforce, Service Now, Workday, etc.)
• Hands‑On Technical Delivery:
  Roll up your sleeves to debug, optimize, and deploy automation solutions directly into customer environments, ensuring seamless integration with existing infrastructure
• Architecture Design:
  Design scalable automation architectures that leverage hyperscaler capabilities (AWS, Azure, GCP), incorporating RAG, LLMs, OCR, and other advanced AI technologies

• Value‑Driven Demonstrations:
  Lead the technical evaluation stage of the sales process, showcasing solutions based on measurable business outcomes and strategic value rather than feature lists
• Executive and Technical Stakeholder Management:
  Effectively communicate with both C‑level decision‑makers and technical practitioners, translating between business objectives and technical implementation
• Strategic Workshops and Evangelization:
  Lead customer workshops, process discovery sessions, and best‑practice forums, establishing thought leadership in AI‑driven automation

• Product Feedback Loop:
  Serve as a critical bridge between customers and product/engineering teams, providing detailed feedback on product gaps, enhancement opportunities, and customer requirements
• Internal Knowledge Sharing:
  Document best practices, solution patterns, and customer insights, contributing to internal knowledge bases and enabling the broader team
• Emerging…