Customer Success Manager - Retail Media; Amazon, Criteo, Citrus

Customer Success Manager - Retail Media (Amazon, Criteo, Citrus)

We are working with one of the most innovative tech companies in Retail Media, who are looking for a Client Success Manager to join their growing London team.

This is a brilliant opportunity to join a business at the forefront of Commerce Media, working with some of the world's biggest brands and helping them get the very best out of the platform.

• Act as the day-to-day partner for clients, driving adoption and successful use of the platform.
• Deliver onboarding and ongoing training to ensure clients maximise ROI.
• Provide consultative support around Retail Media (Amazon, Criteo, Citrus, etc.).
• Perform audits to identify client needs, workflow gaps and growth opportunities.
• Work closely with Client Success Directors to nurture long-term relationships.
• Translate complex analytics into actionable insights that drive performance.

• 2+ years' experience in digital marketing, paid search, or retail/commerce media (agency or SaaS/tech vendor background welcome).
• Hands‑on knowledge of Amazon Ads, Criteo, Citrus, or other retail media platforms is highly desirable.
• Comfortable in client‑facing roles with excellent project management skills.
• Strong communicator, equally confident with stakeholders and data.
• Organised, proactive, and excited to solve problems for clients.

• Join a global leader with huge growth potential.
• Work with top-tier brands and help shape their Retail Media strategy.
• Hybrid working, collaborative culture, and a clear path for progression.
• Exposure to cutting‑edge tech and the evolving world of Commerce Media.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.