Field Service Technician

DP World, the fast-growing transportation and logistics leader that currently manages more than 10% of world trade, is seeking a dedicated Field Service Technician (IT Specialist) to join our new site in Nitra, Slovakia
, working the afternoon shift.

• Providing first‑line support for all on‑site IT hardware, including both Syncreon/DP World and customer equipment, and coordinating with third‑party support providers as necessary.
• Delivering general desktop application support, including installation, configuration, and resolution of service requests to ensure seamless end‑user experience.
• Configuring, maintaining, and managing production system data, supporting data inputs and outputs related to business intelligence tools, dashboards, and bespeaking local systems that assist operational functions.
• Overseeing the daily management and resolution of IT support tickets, including those escalated to external customer support functions.
• Maintaining accurate records of all site IT assets, ensuring data integrity within local systems and centralized Configuration Management Databases (CMDB).
• Creating and updating IT‑related documentation, including knowledge base articles, user guides, single‑point lessons, and production documentation to support consistent operations.
• Developing and delivering IT training to address and bridge knowledge gaps, particularly for frequently encountered desktop application issues.
• Investigating production issues, participating in root cause analysis, and contributing to the development and implementation of long‑term corrective actions.
• Supporting User Acceptance Testing (UAT) for system enhancements and processing changes driven by IT systems.
• Fostering and maintaining strong, long‑term relationships with internal stakeholders, external customers, and suppliers to support collaborative success.

• A solid understanding of IT fundamentals, obtained through either college or above studies, or through relevant previous work experience (preferably in a Contract Logistics company).
• Strong proficiency in commonly used desktop applications, particularly the Microsoft Office suite, along with a solid understanding of operating systems.
• Practical experience in supporting desktop, laptop, and peripheral hardware, including break‑fix tasks, driver installation, and general troubleshooting.
• Good working knowledge of desktop operating systems (Windows 7, 10, and 11) and familiarity with basic enterprise‑level administration tasks.
• Previous exposure to production ERP/MRP/WMS systems would be an advantage.
• Fluency in Slovak as well as in English.
• Willingness to work full‑time, Monday to Friday, between 2pm and 10pm.
• Innovative Mindset: the ability to challenge existing processes and propose creative, forward‑thinking solutions; the capability of thinking strategically and aligning ideas with business goals and objectives.
• Openness and Integrity: communicates in an honest, direct, and respectful manner. Prioritizes transparency and collaboration over personal agendas, consistently seeking the best outcomes for the business.
• Process Simplification
  
  Skills:
  
  the ability to analyze complex situations or processes and distill them into clear, efficient, and actionable steps and bring clarity and focus to problem‑solving.
• Customer‑oriented approach: understanding and anticipating customer needs, delivering services that align with or exceed their business objectives. Valuing the employee experience and contributing to a positive, people‑centric workplace.
• Proactive and Decisive: taking initiative to solve problems quickly and effectively. Demonstrating a sense of urgency and a drive to act, recognizing that speed is key in achieving business success.
• Commitment to Continuous Improvement: actively seeking opportunities to improve systems, processes, and personal performance. Embracing change and striving for excellence as part of a collaborative team environment.

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self‑development…