Senior Presales Engineer

Pre-Sales Solutions Engineer

Remote / Hybrid | Reporting to Sales Director, London Paddington

Our client is a fast-growing Integrations Partner, helping organisations transform their customer‑engagement platforms. From cloud contact centre transformations to automation, AI agents, and ongoing support, they partner with leading brands worldwide to solve customer experience challenges.

We’re looking for a Pre Sales Solutions Engineer to join their Go‑To‑Market team and play a pivotal role in shaping technical solutions during the sales cycle. This is a foundational hire as they build out their pre‑sales capability — you’ll define best practices, refine solution design methodology, and make a meaningful impact from day one.

If you're a Pre Sales Solutions professional you’ll thrive here if you enjoy high ownership, working with both technical and commercial stakeholders, leading structured discovery, and articulating solutions that align with customer pain points, business objectives, and partners platform capabilities.

• Competitive salary + bonus tied to sales success
• Flexible hours & hybrid working
• 25 days holiday + flexible bank holidays
• Dedicated wellbeing day ("Recharge Day")
• Regular socials & professional development opportunities

• Pre‑Sales Discovery & Scoping:
  Lead technical discovery sessions, translate requirements into solution concepts, and validate fit against our ICP.
• Technical Demonstrations:
  Deliver demos, walkthroughs, and prototype flows that simplify complex concepts for diverse audiences.
• Proposal Development:
  Collaborate with Sales and Delivery to define scope, estimate effort, and ensure technical accuracy in Statements of Work.
• Framework Creation:
  Build repeatable assets such as discovery templates, demo materials, and reference architectures.

• 3–5 years in technical pre‑sales, solutions engineering, or software development within consulting or professional services.
• Strong knowledge of cloud architectures, APIs, and modern delivery practices.
• Hands‑on experience in communications, contact centre, or customer engagement domains.
• Excellent communication skills, able to bridge technical and commercial conversations.
• Ambitious, proactive, and comfortable in fast‑paced environments.
• Fluent English; ability to travel when required.

• Experience with CPaaS / contact centre / API‑led solutions (Twilio, Five9, Genesys).
• Previous collaboration with vendor sales teams (AWS, Salesforce).
• European language skills.

Culture is at the heart of everything we do. We offer a supportive, inclusive environment, positive attitudes, shared success, and fun socials. You’ll gain exposure to diverse industries (retail, financial services, non‑profit) and have the chance to shape the future of a growing company.

• Competitive salary + bonus scheme tied to sales targets
• Flexible hours & hybrid working
• Pension scheme auto‑enrolment
• 25 days holiday + flexible bank holidays
• Dedicated wellbeing day ("Recharge Day")
• Regular socials & professional development opportunities

If this Pre Sales Solutions Engineer opportunity sounds like a role you would thrive in then please apply now with you latest CV and profile.