Asst. Analyst, End User Exp. Engineer

Requisition  Office Country United Kingdom Office City London Division Information Technology Contract Type Regular Contract Length Posting End Date

The Assistant Analyst supports the implementation, maintenance and basic troubleshooting of EBRD’s platforms and software solutions.

The Assistant Analyst completes assigned tasks with guidance from within the Squad. The role involves learning from others and applying basic knowledge of systems and tools. They contribute to the Squad’s work by assisting with routine coding or infrastructure tasks under supervision.

Simplify to amplify:
Working within a squad or team, the Analyst questions complexity within their role and focuses on simplifying their tasks. The Analyst adopts a "good enough is better than perfect" mindset.

Act decisively, commit fully:
The Analyst, working within a squad or team, makes decisions on their day-to-day tasks swiftly and commits fully. The Analyst adopts a continuous learning mindset and contributes and aligns with team decisions and takes a fail fast, learn fast risk based approach, ensuring we learn from each decision.

Listen well and speak up:
The Analyst demonstrates openness and is comfortable sharing their questions and ideas with team members, demonstrating their commitment to a continuous learning and growth mindset. They are curious and open to different perspectives, playing back and validating what they have learnt and are willing to speak up when they feel that something isn't right, or they have ideas to share.

Collaborate smartly:
An active member of a squad, the Analyst demonstrates a highly collaborative approach, contributing to the collective success of a team. The Analyst understands that collaboration and communication are the foundations of enabling their ability to learn and grow with the support of peers and senior team members, IT management and business colleagues.

Engineering Excellence:
The Analyst will bring a continuous learning mindset to enable measurable improvement of technical skills, working with experienced colleagues to embed and embrace best practices and coding standards.

Taking ownership and responsibility for the quality of individual work, enables each team member to bring their best work to enable team success, seeking feedback and asking for help when needed and being an active member in engineering communities of practice within and outside the Bank.

Agile Ways of Working:
The Analyst will embrace Agile Ways of Working with a willingness to learn, adapt, seek feedback and use experimentation to bring a continuous feedback approach to enhance processes and our IT services.

Managing cost and budget:
The Analyst will use the appropriate tooling to track time and effort, ensuring that work is done in the most efficient ways possible.

Quality at our core:
The Analyst takes ownership and responsibility for all they do, ensuring that all work meets expected levels of performance and quality, whilst balancing our ability to deliver at pace.

Secure First:
The Analyst is aware of the fast-moving cyber threat landscape and understands that it is part of every team member's responsibility to take a 'secure first' mindset at every stage of the engineering or development lifecycle. The role will be diligent in following agreed principles, practices and tooling, to ensure that EBRD systems, people and data remain safe and secure.

• Supports basic troubleshooting activities across laptops, desktops, mobile devices, and peripherals across Windows, iOS and Android, following established service guidelines.
• Following established procedures, manages hardware repairs, upgrades, imaging and device lifecycle tasks, working alongside senior technical staff and following documented procedures.
• Logs and manages tickets in Service Now, maintaining clear user communication and accurate documentation.
• For complex issues or customer escalations, supports senior engineers, collaborating to resolve issues and enhance service quality.
• Supports the development of a customer-centric culture, one which ensures positive user engagement and continuous…