IT Support Engineer; FTC - Renewable​/Convertible

IT Support Engineer (1 year FTC - Renewable/ Convertible)

Join to apply for the IT Support Engineer (1 year FTC - Renewable/ Convertible) role at Goodnotes.

At Goodnotes, we believe that every individual holds untapped potential waiting to be unleashed bassist reimagining the way we interact with information. By merging human creativity with the breakthrough capabilities of AI, we create the best medium for human and AI collaboration, empowering users to ženyň the new dimensions of productivity, creativity, and learning.

• Dream big — Be visionary, strategic, and open to innovation.
• Build great things — Work in service of our users, always improving and pushing higher.
• Take ownership — Take responsibility with bold decision‑making and bias for action.
• Win like a sports team — Be trusting and collaborative while empowering others.
• Learn and grow fast — Never stop learning and iterate fast.
• Share our passion — Share ideas and practice enthusiasm and joy.
• Be user obsessed — Empathetic, inquisitive, practical.

We are seeking a proactive and tech‑savvy IT support to join our IT team in London. You will assist in day‑to‑day IT operations, support production and office teams, and implement and manage new technologies. In a predominantly Apple‑focused environment, this role will manage macOS and iOS devices, including setup, security configuration, and troubleshooting to ensure seamless operation and optimal performance throughout the organization.

• Assist in routine IT support tasks to ensure smooth daily operations.
• Provide first‑tier support to internal team members for IT‑related issues and the internal tech stack (including Google Workspace, Okta, Crowdstrike, macOS, Mosyle, Webex, Unifi, App Store Connect , Atlassian, Intune).
• Administer IT asset inventories.
• Support the team in managing access and enforcing security.
• Contribute to research and comparison of IT solutions, focusing on security enhancements and innovative tools.
• Participate in onboarding of new team members.
• Assist with network maintenance and troubleshooting to ensure optimal performance.

• 1‑4 years of experience in IT support or an IT help desk environment.
• Basic understanding of IT systems, networks, and security principles.
• Strong problem‑solving skills and the ability to work independently.
• Effective communication skills and fluency in English.
• Proactive and customer‑oriented approach.

• Experience with device management and cloud technologies.
• Experience managing macOS and iOS devices in a corporate environment.
• Prior experience or familiarity with automation platforms.

• Take Home Assignment
• An introductory call to discuss background, goals, and interest in Goodnotes.
• Technical hands‑on interview with one of our IT Engineers.
• AI Literacy Interview.
• Hiring Manager interview to discuss day‑to‑day role, growth, and development.
• Values interview – Meeting with Goodnotes team members to discuss ownership and building great things.

• Flexible working hours – fully office based initially, 3‑5 days in office per weekrella after probation.
• Hybrid work friendly environment.
• A supportive team that values innovation and efficiency.

Equal Opportunity Employer

Goodnotes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Employment is contingent upon successful completion of background checks, including verification of employment, education, and criminalço records.