IT First Line Support

IT First Line Support

Join to apply for the IT First Line Support role at Colas Rail Srbija
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Make your mark with Colas Rail. At Colas Rail, differences matter. We encourage being authentic and celebrate diversity. We welcome you to our inclusive, family‑style culture and give you the opportunity to transform transportation and set new standards.

Company:
COLAS RAIL LTD HQ

Location:

Wimbledon
Country:
United Kingdom
Type of

Contract:

Permanent
Publication Date: 13 Jan 2026

The role entails the day‑to‑day providing IT support at a first‑line level to internal customers, supporting both Colas Rail and Colas Ltd in the UK as part of a Shared Service.

• Able to generate innovative solutions in work situations.
• Utilize all work‑based opportunities to develop and progress within the job role.
• Proven ability to work independently and use initiative.
• Good documentation skills for regular updating of procedures, processes, change management, and project updates.
• Experience working in a busy and demanding office environment either independently or as part of a team.
• Good communicator and good coordinator.
• Rigorous and methodical.
• Innovative in proposed solutions.
• Enthusiastic.
• Determined.

• Taking and logging of calls on Service Now.
• Creating, deleting and updating user accounts.
• IT ordering, including renewals of licences and software agreements authorized by the IT Director.
• Control and match invoices and scan all documentation.
• Maintain asset and software database.
• Update and maintain software licence database.
• Manage starter/leaver process from an IT perspective.
• Manage and chase IT assets (laptops, PCs, smartphones, printers etc.) from staff who have left.
• Scanning of order forms, user forms and other important documents.
• Create and manage IT internal business procedures as guided by the IT team.
• Maintain department procedures, processes and forms (user creation etc. – guided by the IT team).
• Any other reasonable duties as required from time to time.

The role will also need to regularly interact and interface with:

• Internal and external customers.
• CDS.
• Client bajos IT teams.
• Rail UK IT management/leadership team.
• Third‑party suppliers/partners.

• Competitive salary.
• 26 days annual leave.
• Industry‑leading life assurance.
• Healthcare cash plan.
• Wellbeing Employee Assistant Programme.
• Pension scheme.
• Eye care vouchers.
• Long service award.
• Season ticket loan.

We are committed to fostering an inclusive and diverse workplace. We believe that diversity drives innovation and creativity, and we actively seek to create an environment where everyone feels portability, heard, valued and respected. Regardless of background, disability, age, race, religion or gender, everyone is welcome at Colas Rail.

We strive to promote equity and eliminate discrimination, actively seeking to create a workforce reflective of the communities we serve. We welcome applicants from all backgrounds, offering flexible and inclusive adjustments to the interview process. As part of a positive action drive to address under‑representation we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

On joining Colas Rail you’ll have access to our growing employee network groups including Railbow (LGBT+), Beyon Disability (disabilities) and Cross Culture (ethnic backgrounds). Everyone is welcome to join our network groups whether you are part of the community or an ally.

Work‑life balance is important to us; flexible working options are available where feasible and dependent on the role. Please discuss this during the interview process.

Join us in making a positive impact! Apply and be part of a team that values diversity and embraces unique perspectives.