Digital Workplace Services – Global ServiceNow Consult Lead

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

Asthe Global Digital Workplace Services  (DWS)
Consult lead forService

Now,you’llbe responsible forowning and evolving theconsult-led Service Nowgo-to-marketspecific to DWS, shaping transformational business outcomes for customersleveragingthefull capabilities of the Service Now platform.

We'resolving real-world problemsata massive scale — powered by creativity, precision, and a shared obsession withwhat’snext.

You’llbe part ofthe global DWS consultleadershipteam,responsible for driving one of our key growth playsleveragingour strategic relationship with

Service

Now, helping clients drive value fromtheir investments in the Service Now portfolio.

• Develop consult-led propositions to drive new business with the full portfolio ofService
  
  Now capabilities, to meet sales and revenue growth targets
• Align consult-led Service Now propositions with our managed services offerings, and create a pipeline of new managed servicesopportunitiesas a result oftheinitialconsult-led engagements
• Work collaboratively across our business toalign Service Now agentic capabilities with the broader Kyndryl AI propositions and offerings, drivingincrease in cross-practice solutions
• Develop joint GTM initiatives with
  
  Service
  
  Now and support localization into priority markets for Service Now offers
• Drive sales and technical enablement ofService
  
  Nowconsult-ledpropositions, includingmanaged services and cross-practice opportunities
• Provide solution leadership and thought leadership during key client engagements
• Owngrowth targets for sales and revenue associated with the DWS Service Now business and drive operational management and sales/tech enablement activity to meet targets
• Lead with industry or function-specific GTM narratives to resonate better with our clients, focusing on customer problems and business outcomes rather than technology
• Identifyshort, medium and longer termskills needed to successfully scale
  
  Service
  
  Nowbusiness, and develop / implementstrategies to reskill, hire or develop talent
• Build brand presence and recognition as a leading Service Now partner
• Represent Kyndryl atService
  
  Now global forums,eventsand industry summits.
• Mentor and inspire a new generation ofService
  
  Nowexperts.
• Work across the broader DWS consult team, ensuring that the Microsoft GTM aligns with the broader strategic priorities.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

• 10+years experience in technology consulting, workplacetransformationor IT services, with experience of the intersection between advisory and managed services
• Comprehensive experience in the Service Now ecosystem – Itxx, HRSD, SPM, IRM, AI, CSM and industry-specific solutions
• 5+years experienceofdriving GTM initiatives with Service Now, including strong relationships within Service Now
• Strong business acumen, with the ability to link technology strategies to financial,operational and business outcomes for customers
• Experience working in ahighly-matrixedorganization, ideallyacross a large region or global.
• Partner with global sales and account teams to drive consulting-led revenue forService
  
  Now.

• Ability tooperateindependently and collaborate within a high-trust, low-hierarchy team
• Understanding of Microsoft marketing messaging such as Frontier Firm, andable to articulate how Kyndryl will enableenterprisesto become Frontier Firmorganisations
• A broader understanding of Microsoft technology capabilities and the broader AI landscape

• Certifications…